What are the responsibilities and job description for the Operations Manager position at Housing Works?
It is an essential job requirement to be fully vaccinated against COVID-19 for this role. If you need an accommodation of any kind for religious or disability reasons, including related to this job requirement, please contact Human Resources.
Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org
Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.
Benefits:
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.
Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Compensation Range: $65,000 - $75,000 annually commensurate with experience
Overview:
The MOCJ Emergency Hotel Operations Manager is the main contact for all physical operations within the facility, including IT, Office Services, Purchasing, and meal distribution and inventory. The Operations Manager will work in conjunction with outside vendors to ensure operational efficiency and will be the primary liaison between the program/organization and hotel staff. Operations Manager will supervise a staff of five (5) Residential Aide Supervisors.
Responsibilities
- The Operations Manager monitors operations throughout the program and looks for ways to increase productivity and lower expenses.
- The Operations Manager will be in direct contact with the Senior Program Coordinators, IT/Synoptek, and other managers within the organization.
- Create the schedules of the RA Supervisory staff to ensure there is 24-hour coverage at the program.
- Purchase and manage inventories of food and supplies.
- Schedule monthly staff meetings and provide guidance on changing policies.
- Ensure the safety, security and integrity of all residents and guests, as well as the physical environment of the facility.
- Conduct periodic facility walk-throughs.
- Act as primary liaison with hotel ownership
- Always provide excellent customer service and confidentiality.
- Communicate with the clinical staff on resident behavior as well as the care of those on the fragile list.
- Always enforce the Residential Code of Conduct and/or House Rules.
- Bachelor's Degree and three (3) or more years of related experience supervising and managing staff.
- Willingness to work occasional overtime and offer flexibility regarding scheduling work time.
- Dependable and flexible Able to maintain a high level of client confidentiality.
- Excellent internal and external customer service skills and strong interpersonal skills.
- Good communication skills both verbally and written including the ability to communicate with all levels of management.
- Ability to prioritize and multi-task.
- Must be proficient in Microsoft Outlook, Word, and Excel.
- Ability to work under pressure.
- Self-motivated and self-directed with the ability to assert oneself.
- Exemplary time management skills.
- Ability to work with colleagues to solve problems.
- Ability to prioritize and multi-task.
- Ability to work with the street homeless population.
- Able to lift 20lbs. with proper assistance and tools.
- The Drop-In Center Program Coordinator position is one which requires the staff person to be present in the program office a minimum of 80% of the time.
Salary : $65,000 - $75,000
