Admission Counselor

POSITION ANNOUNCEMENT

Office of Admission

Brownwood, Texas

Howard Payne University does not discriminate based on race, color, national origin, gender (except where gender is a bona fide
occupational qualification), age, veteran status, disability or genetic information. Background investigations will be conducted. The
University is a "Drug Free Workplace." Applicants and employees may be required to take a drug and alcohol test at any time.

Job Title: Admission Counselor
Department: Office of Admission
FLSA Status: Full-Time, Non-Exempt Staff with full benefits including applicable tuition waivers

Expectation and Condition of Employment - Howard Payne University, a church-related institution
affiliated with the Baptist General Convention of Texas, seeks to employ evangelical Christians who are
dedicated to teaching and service as they model the principles of the Christian faith and the University’s
sincere religious beliefs.

Howard Payne University (hereafter, University) is committed to the integration of learning and Christian faith
in the pursuit of truth. Employees are expected to embrace the Christian Mission Statement and Core Values
of the University and must support the University’s affirmation of traditional Christian and Baptist beliefs by
leading lives of service through active involvement in Christian activities both on campus and through a local
church.

Mission Statement - Howard Payne University is a Christ-centered academic community dedicated to
excellence by developing and equipping the whole person for intellectual inquiry, personal and professional
integrity, and service to God and humanity.

Core Values of Howard Payne University

We believe and affirm that the University as an institution and each individual called to serve the Lord at Howard
Payne should strive to demonstrate a commitment to these five Core Values:

1) Centered on Christ
cf. Col. 3:17, Matt. 7:24

2) Focused on community
cf. Eph. 4:4-6, 1 Pet. 3:8

3) Called to service
cf. Mark 10:45, Phil. 2:3-5

4) Committed to excellence
cf. Gen. 1:31, 1 Cor. 9:24

5) Dedicated to stewardship
cf. Gen. 2:15, 1 Pet. 4:10

Applicants offered contingent employment based on the University obtaining a clean background check agree
the contingent offer of employment may be revoked based on the information obtained in the background
check.

Job Summary: The Admission Counselor is responsible for assisting prospective students through the
complete admission process, from the point of initial contact to enrolled student status. The Admission
Counselor is responsible for implementing the enrollment strategies of the University and for achieving
individual enrollment goals. Related Admission Office responsibilities will also be assigned, relative to
experience.

Minimum Requirements: Bachelor's degree from an accredited University or at least three years of directly
related experience, or an equivalent combination of education and experience is required. Must be at least 21
years old and maintain a valid Texas driver's license to drive any vehicle on behalf of the University. Must
have a good working knowledge of Internet software, Spreadsheet, Word Processing and Email software and
willingness to learn Admission processing systems quickly. Must be able to travel and be away from home
approximately 20% of the year.

Application Procedure: To be considered for this position, please submit the following:

• a letter of application addressing in detail how you meet the position requirements,
• a resume’,
• unofficial transcripts, and
• a completed HPU Employment Application (available at: www.hputx.edu/jobs) to:
  

Katrina Lynn
Director of Human Resources
Howard Payne University
1000 Fisk Avenue, Suite 210
Brownwood, TX 76801
E-mail: hr@hputx.edu

Application Deadline: Until the position is filled

JOB DESCRIPTION

Howard Payne University does not discriminate based on race, color, national origin, gender (except where gender is a bona fide occupational qualification),

age, veteran status, disability or genetic information. Background investigations will be conducted. The University is a "Drug Free Workplace." Applicants

and employees may be required to take a drug and alcohol test at any time.

JOB TITLE: Admission Counselor

DEPARTMENT: Office of Admission

SUPERVISOR: Director of Admission

CLASSIFICATION: Non-Exempt Staff
PREPARED BY: Ben Martin, Associate VP for Enrollment Management and
PJ Gramling, Director of Admission

DATE PREPARED: April 16, 2024
REVIEWED BY: Katrina Lynn, Director of Human Resources
DATE APPROVED: April 16, 2024

Expectation and Condition of Employment - Howard Payne University, a church-related institution
affiliated with the Baptist General Convention of Texas, seeks to employ evangelical Christians who are
dedicated to teaching and service as they model the principles of the Christian faith and the University’s
sincere religious beliefs.

Howard Payne University (hereafter, University) is committed to the integration of learning and Christian faith
in the pursuit of truth. Employees are expected to embrace the Christian Mission Statement and Core Values
of the University and must support the University’s affirmation of traditional Christian and Baptist beliefs by
leading lives of service through active involvement in Christian activities both on campus and through a local
church.

Mission Statement - Howard Payne University is a Christ-centered academic community dedicated to
excellence by developing and equipping the whole person for intellectual inquiry, personal and professional
integrity, and service to God and humanity.

Core Values of Howard Payne University

We believe and affirm that the University as an institution and each individual called to serve the Lord at Howard
Payne should strive to demonstrate a commitment to these five Core Values:

1) Centered on Christ
cf. Col. 3:17, Matt. 7:24

2) Focused on community
cf. Eph. 4:4-6, 1 Pet. 3:8

3) Called to service
cf. Mark 10:45, Phil. 2:3-5

4) Committed to excellence
cf. Gen. 1:31, 1 Cor. 9:24

5) Dedicated to stewardship
cf. Gen. 2:15, 1 Pet. 4:10

As a condition of employment, employees agree to be paid by Direct Deposit.

Your signature on this job description indicates your understanding and affirmation of all of the statements
above.

Job Summary: The Admission Counselor is responsible for assisting prospective students through the
complete admission process, from the point of initial contact to enrolled student status. The Admission
Counselor is responsible for implementing the enrollment strategies of the University and for achieving
individual enrollment goals. Related Admission Office responsibilities will also be assigned, relative to
experience.

Essential Duties and Responsibilities:

1. Provide a positive, professional demeanor within the Admission Office, on the University campus, and
when representing the University to all prospective students, families and the public

2. Assist in the development and implementation of recruitment strategies to effectively target
prospective students and shape the entering class

3. Responsible for implementing institutional enrollment strategies in off-campus and on-campus
settings

4. Read and evaluate admission data including, but not limited to, applications for admission,
standardized testing results, secondary school and college transcripts, student-written essays and
letters of reference

4. Coordinate and facilitate communication to prospective students in assigned regions in standard mail
and electronic formats. Extensive phone work is required

5. Work proactively with the Office of Financial Aid to coordinate the delivery of financial aid packages to
prospective students, including notifying members of the Financial Aid staff of merit scholarships
awarded to prospective students within counselor’s assigned regions

6. Must be able to travel and be away from home approximately 25% of the year. A typical travel
schedule finds the Admission Counselor on the road about seven weeks in the fall semester, two to
three weeks in the spring, and about a week in the summer

7. Represent the University to prospective students, parents, community groups, high school
counselors, church administrators, and University alumni by:

a. Providing group information sessions for students and their families
b. Conducting personal interviews with prospective students
c. Visiting high schools to talk with students and counselors
d. Visiting churches to talk with students and ministers
e. Representing the University at college days and nights, school panel programs and National

College Fairs

8. Build relationships with all aforementioned individuals

9. Assist in the development and implementation of a personal plan for assigned territory travel:
a. Assist in determining college fairs to attend
b. Assist in determining individual secondary school visits
c. Identify key Baptist churches in primary region and schedule church visits to speak to members

of youth groups, youth ministers and/or senior ministers of the church

d. Assist fellow admission counselors in region travel
e. Request assistance/assign fellow admission counselors and alumni representatives to

recruitment events

f. Attend college fairs, school visits or church visits as assigned

10. Develop and implement a personal communication plan involving all constituencies central to recruiting
students to The University:

a. Evaluate and update personal letter flow and hand-written follow-up notes to prospective
students

b. Evaluate and update e-mail flow
c. Evaluate and update phone calls to prospective students
d. Evaluate and regularly update personal marketing plan designed to promote the University
e. Complete tasks assigned in our customer relationship management system (CRM)

11. Represent the University by attending conferences as assigned

12. Assist in interviewing prospective admission counseling staff members and student employees

13. Responsible for shared supervision of student employees

14. Obtain a detailed, working knowledge of the University and its many facets

Supervisory Responsibilities: Shares in supervision of student workers. Carries out supervisory
responsibilities in accordance with the University's policies and applicable laws. Participates in responsibilities
that include interviewing, and training a student worker; planning, assigning, and directing work; appraising
performance; resolving problems.

Required Competencies: To perform the job successfully, an individual should demonstrate the following
competencies:

1. Modeling Christian Faith - Must be committed to modeling the Christian faith. Displays a proven record
of modeling the Christian faith in business operations, management roles, customer service functions,
and interactions with others. Is committed to continuing to model Christian faith in a manner consistent
with the University’s Mission Statement and Core Values

2. Analytical - Synthesizes complex or diverse information, collects and researches data, uses intuition
and experience to complement data, designs work flows and procedures

3. Problem Solving - Identifies and resolves problems in a timely manner, gathers and analyzes

information skillfully, develops alternative solutions, works well problem solving as part of a group, uses
reason even when dealing with emotional topics

4. Project Management - Develops effective project plans, coordinates projects, communicates changes

and progress, completes projects on time and budget, and manages project team activities effectively

5. Customer Service – Manages difficult or emotional situations effectively, solicits feedback to improve
service, responds to requests for service and assistance promptly and effectively, meets the
commitments they make to others

6. Interpersonal Skills - Focuses on solving conflict without blaming others, consistently maintains

confidentiality, listens to others without interrupting them, keeps their emotions under control, remains
open to others' ideas and tries new things

7. Oral Communication - Speaks clearly and persuasively in positive or negative situations, listens and

gets clarification, responds well to questions, demonstrates effective group presentation skills,
participates actively in meetings

8. Written Communication - Writes clearly and informatively, edits their work for correct spelling and

grammar, varies their writing style as needed, presents numerical data effectively, is able to read and
interpret written information effectively

9. Teamwork - Balances the needs of the team and individual responsibilities effectively, exhibits

objectivity and openness to others' views, gives and welcomes feedback, contributes to building a
positive team spirit, puts the success of the team above their own interests, is able to build morale and
group commitments to goals and objectives, supports everyone's efforts to succeed

10. Visionary Leadership - Displays passion and optimism, inspires respect and trust and motivates others

to perform well, mobilizes others to fulfill the University’s Mission Statement while embracing the
University’s Core Values, provides vision and inspiration to peers and subordinates, exhibits self-
confidence and confidence in others, influences actions and opinions of others effectively, accepts
feedback from others, gives appropriate recognition to others

11. Managing Student Workers - Takes responsibility for student workers' activities; Develops their skills

and encourages growth

12. Quality Management - Looks for ways to improve and promote quality, demonstrates accuracy and
thoroughness

13. Cost Consciousness - Works within their approved budget, develops and implements cost saving

measures, conserves University resources

14. Ethics - Treats everyone with respect, keeps commitments, inspires others to trust them, works with
integrity and ethically, upholds the University's Mission Statement and Core Values

15. University Support - Follows policies and procedures consistently, completes administrative tasks

correctly and on time, supports the University’s Mission Statement and Core Values, Benefits the
University through external community and professional activities, supports affirmative action and
respects diversity

16. Strategic Thinking - Develops strategies to achieve the Institutional Priorities in the University’s

Strategic Plan, understands the University’s strengths and weaknesses, analyzes the higher education
market and competition effectively, identifies external threats and opportunities and adapts their
strategy to changing conditions

17. Judgment - Displays willingness to make decisions, exhibits sound and accurate judgment, supports

and explains reasoning for decisions, includes appropriate people in the decision-making process,
makes timely decisions

18. Motivation - Sets and achieves challenging goals, demonstrates persistence and overcomes

obstacles, measures themselves against a high standard of excellence, takes calculated risks to
accomplish goals

19. Planning/Organizing - Prioritizes and plans work activities effectively, uses time efficiently, plans for
additional resources if necessary, sets goals and objectives, organizes and schedules other people
and their tasks, develops realistic action plans

20. Professionalism - Approaches others in a tactful manner, reacts well under pressure, treats others

with respect and consideration regardless of their status or position, accepts personal responsibility
for their own actions, and follows through with commitments

21. Quality - Demonstrates accuracy and thoroughness, looks for ways to improve and promote quality,

applies effective feedback to improve performance, and monitors their own work to ensure quality

22. Quantity - Meets productivity standards, completes work in timely manner, strives to increase
productivity, and works quickly

23. Safety and Security - Observes University safety and security policies and procedures, determines

appropriate actions beyond guidelines, reports potentially unsafe conditions, uses equipment and
materials properly

24. Adaptability - Adapts to changes in the work environment, manages competing demands for one’s

time, changes approach or method to fit the situation effectively, is able to deal with frequent change,
delays, or unexpected events effectively

25. Attendance/Punctuality - Is consistently at work and on time, ensures work responsibilities are

covered when absent, arrives at meetings and appointments on time

26. Dependability - Follows instructions, responds effectively to their supervisor’s direction. Takes
responsibility for their own actions and keeps commitments. Commits to long hours of work when
necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate
plan

27. Initiative - Volunteers readily, undertakes self-development activities, seeks increased responsibilities,

takes appropriate independent actions and calculated risks, looks for and takes advantage of
opportunities to improve situations, asks for and offers help when needed

28. Innovation - Displays original thinking and creativity, meets challenges with resourcefulness,

generates suggestions for improving work, develops innovative approaches and ideas, and presents
ideas and information in a manner that gets others' attention

Qualifications - To perform this job successfully, an individual must be able to perform the Essential Duties
and Responsibilities listed above satisfactorily. The requirements listed below are representative of the
knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.

1. Education and/or Experience – Bachelor's degree from an accredited University or at least three
years of directly related experience, or an equivalent combination of education and experience is
required

2. Language Skills - Ability to read, analyze, and interpret general business periodicals, professional

journals, technical procedures, or governmental regulations in English. Ability to write reports,
business correspondence, and procedure manuals effectively. Ability to present information and
respond to questions effectively from groups of students, other employees, trustees and the public

3. Math Skills - Ability to calculate figures and amounts such as discounts, interest, commissions,
proportions, percentages and area. Ability to apply concepts of basic algebra

4. Reasoning Ability - Ability to define problems, collect data, establish facts, and draw valid

conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or
diagram form and deal with several abstract and concrete variables in English

5. Computer Skills - To perform this job successfully, an individual should have knowledge of Internet

software; Spreadsheet software and Word Processing software; and willingness to learn Admission
processing systems quickly

6. License - Must be at least 21 years old and maintain a current Texas driver's license to drive any

vehicle, including personally owned vehicles, on behalf of the University

7. Physical Demands – The physical demands described here are representative of those that must be
met by an employee to successfully perform the Essential Duties and Responsibilities of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
Essential Duties and Responsibilities

While performing the duties of this job, the employee is regularly required to talk or hear. The
employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The
employee is occasionally required to reach with hands and arms. The employee must regularly lift
and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift
and/or move up to 50 pounds. Specific vision abilities required by this job include close vision,
distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

8. Work Environment - The work environment characteristics described here are representative of those

an employee encounters while performing the Essential Duties and Responsibilities of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
Essential Duties and Responsibilities

While performing the duties of this job, the employee is occasionally exposed to outside weather
conditions. The employee is occasionally exposed to fumes or airborne particles and caustic
cleaning or landscaping chemicals used on campus. The noise level in the work environment is
usually moderate. The employee is required to travel some during the work week.