Volunteer Programs Coordinator

Love animals? Want to spend your day surrounded by wagging tails and soft purrs?

Humane Society Silicon Valley (HSSV), an independent, privately funded, 501(c)(3) non-profit organization, has been serving people and pets in Silicon Valley for over 90 years. Having facilitated more than half a million animal adoptions, HSSV is leading the charge for animal welfare through community education programs, creative marketing techniques and effective homeless animal prevention strategies. HSSV is the first organization ever to meet the model shelter standard-of-care guidelines put forth by the Association of Shelter Veterinarians. 

A High-Performing Team
We are a passionate team who believes that collaboration with one another is key to our success. While we have clear individual goals and responsibilities, we know that our best work is done by leveraging each other’s strengths and making sure to create opportunities for the work to be fun and creative.

We take our mission seriously: To save and enhance lives – both two-legged and four legged! Through compassion and collaboration, we are building a community in Silicon Valley where every pet has a home.

Overview

The Volunteer Programs Coordinator will proactively manage data, software programs and logistical communications. This is a full-time, temporary role expected to be approximately 6 months, subject to business needs. This role supports each stage of the volunteer recruitment cycle, generates reports to regularly assess volunteer information and ensure data integrity.  The successful candidate will also coordinate the scheduling of onboarding and training sessions and work regularly and collaboratively with the rest of the Volunteer Programs Team. While this role does not work with shelter animals directly, this individual must have a strong support of our mission to save and enhance lives, both 4-legged and 2-legged.

Duties and Responsibilities

• Manage onboarding, registration and other events on Springboard.
• Send and track required volunteer documentation and manage volunteer account information in our volunteer database.
• Coordinate and schedule new volunteer registration, onboarding, training and first shifts.
• Monitor and collaborate with Volunteer Department to ensure volunteer schedule coverage.
• Work with Volunteer Programs team members to ensure volunteer database accuracy.
• Generate metrics to identify volunteer trends and use this to help the Volunteer Department make decisions about process optimization, scheduling, training and capacity.
• Process monthly reports for Volunteer Department metrics and financial reconciliations.
• Address general inquiries by phone, email and in person for the Volunteer Department.
• Track and resolve missing or lost volunteer access keys and ID badges.
• Other job duties may be assigned as needed.
  

Requirements

• Experienced in an administrative support role.
• Exceptional organizational skills and attention to detail.
• Comfort working collaboratively and independently.
• Strong initiative and able to prioritize multiple projects.
• Ability to communicate effectively, in a timely manner, both verbally and in writing.
• Demonstrated experience working with spreadsheets and databases.
• Ability to effectively leverage technology for data and analytical purposes.
• Excellent computer skills, including proficiency in Microsoft Office (Excel and Outlook).

Work Days and Hours
This role is Monday-Friday, 40 hours a week.

Candidate Tip

Add "apps.bamboohr.com" to your email contact list so you make sure to receive emails from HSSV regarding your application.

HSSV requires all employees and volunteers to be up-to-date on COVID-19 vaccines which includes booster doses upon eligibility, subject to consideration for medical and religious accommodations.