What are the responsibilities and job description for the Duck Creek Billing SME position at HTC Global Services?
Job Description
HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.
At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.
We are looking for an experienced Duck Creek Billing SME to lead the design, implementation, and enhancement of billing solutions within our insurance technology landscape. This role requires deep technical knowledge of the Duck Creek Billing platform, along with a strong understanding of the insurance billing lifecycle. The ideal candidate will play a key role in driving delivery excellence, ensuring robust system performance, and supporting ongoing innovation in our billing operations.
Key Responsibilities
If you are passionate about insurance technology and have deep expertise in Duck Creek Billing, we would love to hear from you.
Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.
HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.
At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.
We are looking for an experienced Duck Creek Billing SME to lead the design, implementation, and enhancement of billing solutions within our insurance technology landscape. This role requires deep technical knowledge of the Duck Creek Billing platform, along with a strong understanding of the insurance billing lifecycle. The ideal candidate will play a key role in driving delivery excellence, ensuring robust system performance, and supporting ongoing innovation in our billing operations.
Key Responsibilities
- Act as the primary SME for the Duck Creek Billing system across implementation, support, and enhancement initiatives.
- Lead configuration and development of core billing functionalities, including invoicing, payments, collections, refunds, write-offs, commissions, and disbursements.
- Collaborate with business analysts, development, QA, and stakeholder teams to define, design, and deliver scalable technical solutions.
- Analyze existing billing processes and recommend system improvements aligned with Duck Creek capabilities.
- Troubleshoot complex issues and provide long-term support and maintenance of the billing platform.
- Develop and maintain detailed technical documentation, design specifications, and support materials.
- Guide internal teams and provide knowledge transfer on Duck Creek Billing features and best practices.
- Minimum 9 years of experience in the insurance industry, with hands-on expertise in Duck Creek Billing.
- Strong understanding of Duck Creek configuration, architecture, and integration.
- Experience with Duck Creek Author, Transact, and DataHub/Insights is an advantage.
- Proven knowledge of premium billing, agency billing, payment plans, commissions, and other key billing functions.
- Experience integrating Duck Creek Billing with policy, claims, finance, and third-party systems.
- Familiarity with cloud-based deployments, particularly Duck Creek OnDemand.
- Excellent analytical, problem-solving, and communication skills.
- Duck Creek Billing certifications preferred.
- Experience working in Agile delivery environments.
- Exposure to DevOps tools and CI/CD pipelines.
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
If you are passionate about insurance technology and have deep expertise in Duck Creek Billing, we would love to hear from you.
Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.