Office Coordinator

Position Summary

Office Coordinator provides support to the Practice Director/Manager. Assists with billing, patient services, practice schedules. Providing patient and employee assistance and is the main point of contact for all office operations and special projects as needed based on the needs of the Practice. Will work as a Patient Service Representative, continuing current role in addition to coordination of the office needs.

Primary Position Responsibilities

1. Patient Service Representative Duties, including scheduling, answering phones and responding to messages, copying, faxing. and collection. of patient copays/balance and demographic information and entering into the EHR system.

2. Completes all demographic information and collects patients copays/balances. Insurance responsibilities to include eligibility and prior authorization (facility & provider), for efficient reimbursement and processing of billing as required by the department.

3. Responsible for arranging appointments with other programs and/or facilities for patients based on the department's needs.

4. Coordination of all Front End communication, administrative tasks and training.

5. Provides general operation support based on the needs of the department.

6. Provides financial support to patients as needed.

7. Maintains all Equipment and replaces supplies to allow efficient work flow of the department.

Work Contact Group (Internal/External)

Regular contact with clients of all ages, physicians, administrative staff, clerical staff and other department employees.

Reporting Relationships

Reports to (position):

Director HMG Hospital Services 

Supervises (position(s):

None

Qualifications

Minimum Education:

Required:

High School Diploma or Equivalent

Preferred:

Associate’s or Bachelor’s Degree in Business or a health related field

Minimum Years of Experience (Amount, Type and Variation):

Required:

2 years of office experience

License, Registry or Certification:

Required:

None

Preferred:

Experience in medical office setting

Knowledge, Skills and/or Abilities:

Required:

Knowledge in computers, XL, Power Point, Good communication skills, detail oriented, multi-tasking, telephone experience, general office equipment.