What are the responsibilities and job description for the Gallery Host position at Hyatt Place Atlanta/Downtown?
Join Our Team!
Are you ready to take the next step in your hospitality career? We are seeking a dedicated and enthusiastic Gallery Hosts to join our dynamic team! This role offers an incredible opportunity to provide outstanding guest service and contribute to an unforgettable hotel experience. If you’re passionate about hospitality and enjoy working with people, we want to hear from you! Previous experience in a front desk or customer service role is preferred.
About the Role:
As a Gallery Host, you will play a vital role in ensuring our guests receive exceptional service from the moment they check in until their departure. Your friendly demeanor and proactive approach will help create a welcoming atmosphere that keeps our guests coming back. You will also be responsible for operating our hotel shuttle and supporting our food and beverage outlets.
Core Responsibilities:
- Guest Service Excellence: Provide hospitable and responsive service during check-in, throughout the guest’s stay, and upon departure.
- Reservation Management: Accurately handle guest reservations, including check-in, check-out, and payment processes (cash and credit card).
- Technology Proficiency: Efficiently manage the hotel’s electronic reservation system, ensuring all data is entered accurately.
- Guest Engagement: Respond promptly and courteously to guest requests and concerns, following up to ensure satisfaction.
- Safety and Compliance: Adhere to hotel safety programs and procedures, including emergency protocols.
- Documentation: Complete required documentation (daily reports, checklists, etc.) in a timely manner.
- Training and Development: Assist in training new team members on brand standards and hotel procedures.
Who We’re Looking For:
The ideal candidate is a charismatic people person with a strong customer service background. You should be detail-oriented, able to work under pressure, and possess excellent communication skills.
Requirements:
- Experience: Previous experience in a front desk or customer service role is preferred.
- Cash Handling Skills: Proven experience with accurate cash handling and credit card transactions.
- Confidentiality: Ability to maintain the security of sensitive information, including guest registration and payment details.
- Tech-Savvy: Proficient in using computers for data entry and reservation management.
- Team Player: Strong ability to work collaboratively with others.
- Customer Focus: Experience in anticipating guest needs and providing pleasant, professional responses in various situations.
- Listening Skills: Ability to ensure accurate understanding of guest wishes and concerns.
- Composure: Capability to remain calm and effective under pressure and resolve guest issues.
- Approachability: Foster effective communication with guests and team members.
Why Join Us?
- Career Advancement: This position offers opportunities for growth within the hospitality industry.
- Supportive Environment: Join a team that values collaboration, respect, and open communication.
- Flexible Scheduling: We are looking for candidates who are available to work nights and weekends.
If you are ready to make a positive impact on our guests’ experiences and advance your career in hospitality, we invite you to apply! We look forward to welcoming you to our team!
Apply Now!
Source: Hospitality Online
Salary : $13 - $16