What are the responsibilities and job description for the Gallery Host position at Hyatt?
Summary
Description
Gallery Host
This is a great Guest Service Opportunity for someone looking to move up in the hospitality industry. The Gallery Host ensures that hotel guests receive hospitable and responsive service at check-in, during the stay, and upon departure, ensuring guest satisfaction and loyalty.
Core responsibilities include:
Hyatt experience preferred
Available nights and weekends
- Accurate and hospitable handling of guest reservation, check-in, check-out, payment, including credit card and cash handling procedures
- Proficient administration of the hotel's electronic reservation system
- Prompt, friendly response to guest requests or concerns with follow-up to ensure satisfaction
- Compliance with hotel safety programs and procedures, including emergency and security systems
- Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner
- Ensures that new team members receive training in appropriate brand standards and in hotel procedures
Requirements
- Experience in accurate cash handling and credit cards
- Experience in maintaining security of confidential information, including guest registration and credit card information
- Ability to pass certification tests required to meet brand standards
- Experience working with a computer, including data entry
- Ability to work well with others
- Customer Focus, including experience in anticipating guest needs and responding pleasantly and professionally in a variety of settings and situations
- Listening skills to ensure accurate understanding of guest wishes
- Composure to work effectively under pressure and to address and resolve guest problems or concerns
- Approachability to encourage effective communication with guests and fellow team members
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.