Assistant Operations Manager - Food & Beverage

Organization- Hyatt Regency Waikiki Beach Resort and Spa

Summary

Hyatt Regency Waikiki Beach and Spa is a large complex of 1230 rooms and currently looking for an Operations Assistant Manager – Food & Beverage to join our Food & Beverage Team. The Assistant Operations Manager - Food & Beverage will oversee multiple food and beverage areas within the hotel. Responsibilities will include, but are not limited to: scheduling, forecasting and training, ensuring compliance with federal, state and local laws as well as all operating procedures. Individuals must have strong communication and analytical skills who are able to work on a team and follow through on assigned tasks.

Essential Functions

• Ability to multi-task in a high pace environment that covers multiple outlets.
  
  

Daily tasks include, but are not limited to:

Opening and closing of restaurant and bar operations, end of day reports, inventory requisitions, performing daily walk-throughs to ensure compliance with Department of Health regulations as well as Hyatt and property implemented standards of outlets, etc.

Have floor presence during service hours - including but not limited to, supervising colleagues, training new employees on company procedures and policies while also coaching and mentoring staff within service, documenting corrective action and having disciplinary discussions with colleagues, etc.

Ensuring that customers receive prompt attention from waitstaff and bartenders that align with standard operating procedures pertaining to outlet and brand standards.

Coach and counsel colleagues on performance as needed to maintain and reflect both Hyatt and property implemented service standards and procedures.

Weekly tasks include, but are not limited to:

Payroll and scheduling for food and beverage outlets, follow up on projects, follow up on outstanding requests from other departments, etc.

Act as a liaison for the food and beverage spaces within the property, overseeing all public facing outlets and food and beverage managed areas.

Resolve guest and customer complaints as appropriate to maintain a high level of guest and customer satisfaction and quality. This will include responding to online feedback by guests and customers alike.

Ensure that F&B employees are at all times attentive friendly helpful and courteous to guests all other employees and managers.

Work with management team to implement policies and procedures to increase guest and colleague satisfaction.

Assisting in hiring, training and onboarding new colleagues while working in conjunction with management team.

Staying true to our Regency’s purpose begins with creating meaningful experiences. These experiences help build relationships and create lasting connections with our guest and colleagues. The Hyatt Regency brand has a distinct brand promise, personality and guiding principles, offering a unique and differentiated experience delivered by people who care for our guests and colleagues.

The salary range for this position is $57,000 - $70,000 a year.

Perks:

• Tuition, Fitness, and Wellbeing Reimbursement - $1000 per year after 90 days
• Cell Phone and Dry-Cleaning Reimbursement
• Discounted Parking
• Medical, Dental, Vision, Flex Spending, Disability and Life Insurance Coverage
• Roth IRA and 401(K) options after meeting eligibility timeline
• Discounted Stock Purchase Options after meeting eligibility timeline
• Paid Sick, Vacation, Holiday time and 3 additional paid days off annually
• Paid Family Bonding Time and Financial Adoption Assistance
• Free and discounted room nights worldwide
• Employee Assistance Program through Compsych
• Additional discounts and partnerships via PerkSpot
  
  

Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.

With more than 130,000 colleagues across more than 70 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be their best, and such authentic connection inspires the way we care for each other and for our guests.

Hyatt Regency Waikiki is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Qualifications

• Qualifications
• Ideal candidates will have 2 years in food and beverage management, preferably with Hyatt.
• We are looking for individuals with a true desire to satisfy the needs of others in a fast-paced environment – previous management experience is preferred but not required.
• Experience working in a union environment is preferred.
• Experience with various food and beverage systems (Simphony/EMC, RealTime, SevenRooms, Kronos, etc.) is valued, especially Hyatt systems.
• Ideal candidates should have strong organizational skills, the ability to work with flexible work schedule based upon business needs and be a team player and dynamic leader.
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator with refined verbal and written communication skills, effective in providing exceptional customer service and ability to improve the bottom line.
• Must have excellent organizational, interpersonal and administrative skills.
• Must be proficient in Microsoft suite of products – including Word and Excel.
• Maintain a professional working relationship and promote open lines of communication with managers, colleagues, and other departments.