Lead, IT Services & Support

Hygiena provides rapid microbiology diagnostic tests and solutions for mission-critical, time-sensitive processes around the world. Hygiena’s proprietary diagnostic technologies enable customers to; prevent illness and save lives, comply with regulations, protect products and brands, run businesses more effectively. Solutions are sold in a wide range of industries globally, but the core focus is food safety. Headquartered in Camarillo, California and with offices around the world, we are actively looking for talented individuals to help grow the business!

At Hygiena we believe:

• In providing the highest quality products & service
• Being a leader in innovation
• Having a compelling desire to improve and win in the marketplace
• In contributing positively not only in the workplace, but in our community and environment!

With rapid growth comes opportunity. We are looking for a Lead, IT Services & Support to join our team in Camarillo, Ca! This is a full-time, exempt position.

Responsibilities:

• Supervises, delegates, oversees and provides onsite end user support for devices such as laptops, desktops, printers, label printers, and monitors as well as the Windows 10/11 environment and Office 365; installs and maintains printers, desktops, laptops, phones, and other hardware as necessary for new hires, desk transfers, or replacement of faulty/broken IT equipment; ensures that all installations, maintenance, and upgrades are carried out on schedule and to client specifications; works directly with 3rd party IT vendors to troubleshoot and escalate issues as necessary.
• Oversees and manages IT inventory including asset tracking, logging, and deployment of machines. Orders IT supplies and hardware as required including phones, desktops, laptops, printers, peripherals, etc.
• Develops and oversees the installation of systems, which include software and hardware.
• Perform tests and troubleshooting, as well as developing and overseeing quality standards, performing maintenance activities on end user devices, operating systems, and images. Creates images or configurations as needed to support new endpoint models.
• Creates documentation and technical artifacts as required in support of the technical environment, cybersecurity, assigned projects and policies and procedures
• Analyzes existing computer systems and makes recommendations for upgrades and improvements.
• Oversees the training and evaluation of subordinate staff members; stays up to date with field advancements and ensures that the team receives refresher training – as well as the management of ongoing team training to increase the knowledge, skills, and capabilities of the team. Provides training and mentoring to less-senior staff to help ensure alignment on skillset and process adherence.
• Develops user manuals, and assists with the development of IT policies, procedures, manuals, and user guides utilizing, and aligning with, industry standard technical documentation best practices, as well as internal guidelines and standards.
• Oversees and assists with the management of the company’s Endpoint Detection & Response (EDR) solution, endpoint encryption (BitLocker), Microsoft AutoPilot, the IT Services & Support SharePoint site, and Microsoft InTune.

Qualifications:

• Associate Degree in Information Technology, Computer Science or a related field, and/or equivalent education and work experience required.
• Minimum of five plus (5 ) years of experience with focus on Windows 10/11, Server Administration and Network troubleshooting in a global organization.
• Must have a detailed knowledge of Active Directory, Computer Hardware, Service Desk Operations, and ITIL/ITSM processes.
• Experience managing Windows 10/11 based desktop infrastructure on an Enterprise Network infrastructure, preferably global.
• Experience in GPO Management is preferred.
• Experience working with VMware, CIFS Security Permissions, Pulseway RMM, and PowerShell highly desired.
• Experience installing network hardware in and servers in ITE Rooms, network cabling, and wi-fi networks.
• Centralized Windows 10/11 desktop imaging using Acronis and/or AutoPilot.
• Understanding of network protocols such as Ethernet, wireless, VPN, NAT, IPSec, TCP/IP, DNS, DHCP, and SMTP.
• The possession of any active industry recognized certifications a plus (e.g., A , Network , MSCE, etc.).

Salary Range (applicable to California):

$75,000 - $85,500 base salary DOE

Supervisory Responsibilities:

In accordance with applicable policies/procedures and Federal/State laws, may perform the following supervisory responsibilities: Interviewing, hiring orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; enforcing all safety rules and ensuring safe work procedures.

Skills/Abilities:

• Expertise in windows Active Directory management, PowerShell, Group Policy Management.
• Advanced knowledge of Windows 10/11 Pro / Enterprise and Office 365.
• Experience working with Pulseway RMM and/or Datto and deploying RMM automation.
• Must be able to work independently and Supervise a Service Desk Team.
• Experience working with virtualization platforms – Hyper V/VMware a plus.
• Experience troubleshooting networking issues at the endpoint including wireless network SSIDs.
• Experience working with Azure Active Directory and Azure Cloud services is desirable.
• Intermediate to Advanced skills in Microsoft Excel and Microsoft Word highly desirable.
• Exchange Online Administration a plus.
• Excellent verbal and written communications.
• Must have strong technical acumen.
• Must be able to work in a team environment.
• Must possess excellent attention to detail.
• Must be able to learn quickly and work at a fast pace.
• Must be able to adapt and flex to a changing environment.
• Must be customer focused.

Why you’ll want to join our team:

Teamwork as a core value.

At Hygiena, our emphasis on teamwork and cross-functional communication enables us to build stronger bonds within our business.

Be a part of something big.

Hygiena plays a critical role in helping to prevent global health crisis such as foodborne illness, healthcare-associated infections, and other outbreaks.

Giving back to our communities.

Hygiena believes in giving back by supporting local organizations committed to improving the lives of children and youth in our communities.

Benefits and Perks:

• 15 days of PTO & 9 paid company holidays
• Medical with HSA employer contribution, Dental, Vision available 1st of the month after start date
• Company paid Life Insurance, Short* and Long-Term Disability and an Employee Assistance Program
• 401(k) with Safe Harbor and Profit-Sharing employer contributions
• Tuition Reimbursement program
• Charitable Contribution matching
• Employee Referral bonus opportunities

*State paid short-term disability for California based employees

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Hygiena participates in E-Verify.