Guest Services

Description

Guest Services (FIT/HHSC)

General Summary

Are you an individual who is highly motivated, independent, sociable, draws energy from working with people, and is optimistic and outgoing?  Hyland Hills Fitness Center and the Hyland Hills Sports Center (HHSC) would love to hear from YOU!  Hyland Hills has a passion for providing beautiful facilities, excellent customer service, and an environment that focuses on what's most important, the PEOPLE! 

Job Details:

• Pay: $16.50
• Job Type: Part-time, 15-20 hours
• Shift and Schedule: schedule varies by location-HHSC & FIT, ability to work weekends and night shifts

Essential Duties and Responsibilities:

1. Know and represent Hyland Hills Park & Recreation District and Core Values
2. Delivers a high level of customer service to guests with a positive attitude using courteous, patient and assertive language.
3. Ability to execute proper cash handling procedures and register guests for activities, rentals, and reservations over the phone and assist with online registration as needed.
4. Proper utilization of RecTrac, which involves processing payments for POS and memberships, processing rentals/reservations, and processing activity registrations.
5. Responds to emergency situations relating to incidents and accidents at facilities when needed.
6. Properly complete incident report documentation and follow proper procedures to notify management of medical and behavioral incidents.
7. Ensure proper sanitation and cleanliness of the facilities through completion of daily cleaning logs, which includes front desk, entry areas, lobby, fitness equipment, and multi-purpose rooms.
8. Willingness to work at both facilities (Hyland Hills Fitness Center and Hyland Hills Sports Center)
9. May act as a manager on duty when supervisors are not available during the nights and weekends, which includes making sound decisions and working independently.
10. Perform other duties as assigned.

Knowledge, Skills, and Abilities Required:

1. Excellent customer service, great communication, and leadership skills.
2. Highly organized, with great attention to detail and ability to multi-task.
3. Punctual and reliable
4. Knowledge of operation of POS systems (RecTrac or similar)
5. Ability to stand and sit at a desk for extended periods of time.
6. CPR, AED, and First Aid required within 90-days of hire

Working Environment/Physical Activities:

1. Physical effort required to carry out daily duties such as lifting supplies and gym equipment potentially in excess of 50lbs

Education/Experience:

1. Must be first Aid, CPR and AED certified or willingness to obtain within 90-days of hire.
2. Basic computer skills

Benefits:

1. Free Fitness Membership to Hyland Hills Sports Center and Hyland Hills Fitness Center
2. Discounts at Hyland Hills District facilities

This job description may be amended from time to time and is established by Hyland Hills Park & Recreation District. The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to outline the basic requirements, duties, and general responsibilities of the position.  This position is "at will", which means the District may terminate the employment relationship at any time and for any or no reason, subject only to the requirements of Federal and State law.  Similarly, the employee may terminate the employment relationship without notice at any time for any or no reason.

Qualifications

Salary : $17