Inside Sales Support

Flexial is an EOE and Drug Free Workplace.

“Rapidly Growing Employee-Owned Company”

SUMMARY

Inside Sales Support supports the following business development activities, primarily customer service management, serving as liaison between customer and operations. The primary objective for this position is to ensure the effective communication to our customers and help to ensure our use of our internal resources are being utilized through day to day direction so that product realization is completed on time.

ESSENTIAL JOB FUNCTIONS

Inside Sales Support must be able to meet and maintain company guidelines by performing the following essential job functions.

 Provides timely and accurate information to incoming customer order status and product knowledge requests.

 Processes customer orders/changes/returns according to established department policies and procedures.

 Works closely with the finance department to resolve disputed credit items, ensure timely and accurate invoicing, and is able to answer any internal questions related to accounting for customer accounts.

 Provides timely feedback to the company regarding service failures or customer concerns.

 Partners with the sales team to meet and exceed customer’s service expectations.

 Supports metrics tracking and quoting activity as required.

 Review and manage purchase orders.

 Primary interface with the customer to report status, address risks, and ensure on-time delivery.

 Must be an organized self-starter with good reasoning skills.

 Works closely with functional leads to ensure appropriate assets are assigned to and support program milestones.

 Ability to interface effectively in international environments, a strong plus. Must be able to communicate, get along and work well with other employees.

 Must comply with the rules and regulations mandated under the following quality and governmental standards: ISO 9000, AS 9100, ITAR and ISO 14001.

 Establish and maintain a safe working environment in accordance with corporate policy and OSHA standards.

 Being at work every day and coming to work on-time is required.

OTHER JOB FUNCTIONS

 Professional appearance, demeanor and conduct is required.

 Maintain a clean and orderly work area.

 Perform other duties assigned by Supervisor/Manager.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION, CERTIFICATES and / or EXPERIENCE

 Bachelor Degree preferred.

 Must have a high school diploma or GED.

 Experience in multi-functional and product development teams required.

LANGUAGE SKILLS

 Excellent verbal and writing skills are required.

 Ability to read, analyze and interpret technical specifications, common business documents, and industry publications.

 Ability to respond effectively to inquires or concerns from manufacturing personnel.

 Ability to write reports or procedures; and effectively present information to management, customers, vendors and employees.

 Multi-lingual capabilities, a plus, especially in French or German

MATHEMATICAL SKILLS

 Ability to apply concepts such as fractions, percentages, ratios and proportional to practical situations.

REASONING ABILITY

 Ability to work with principles of logical or scientific thinking to a wide range of intellectual and practical problems.

 Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, etc.)

 Must be an organized self-starter with good reasoning skills.

 Must be able to work under general supervision and take direction.

PHYSICAL DEMANDS

 While performing the duties of this job the employee is frequently required to walk; sit, talk and hear, stand, use hands; reach with hands and arms and climb or balance. Physical requirements are the ability to lift up to 25 pounds.

COMPUTER SKILLS

 Must possess proficiency in computer skills including Microsoft Office Products, to include Word, Excel, Power Point, Project and Microsoft Outlook.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is occasionally exposed to wet and/or humid conditions; moving mechanical equipment/parts; fumes or airborne particles; toxic or caustic chemicals and moderate noise levels.