What are the responsibilities and job description for the Service Advisor position at I-State Truck Center?
Interstate Companies, Inc. is a dynamic organization that provides rewarding careers for more than 1,500 employees in its corporate office and five operating units Interstate Assembly Systems, Interstate Bearing Systems, Interstate Industrial Systems, Interstate Power Systems and I-State Truck Center.
Service Advisors fulfill a critical role in our operations. They are responsible for building strong customer relationships by consulting with customers regarding their service needs. Together with the technicians, a Service Advisor ascertains the cause of the issue(s) that prompted a given customer's visit, works to address and resolve those issues.
Job Duties:
- Greet the customer and start the process of helping the customer through the repair
- Help identify a mechanical problem by questioning the customer or visual inspection
- Positive interface with technicians, foreman, parts department and customers
- Advise customers about necessary services needed for repair of vehicle
- Write and present accurate estimates of repair
- Explain the work and charges to the customer when the job is complete
- Accurately process customer and warranty repair orders
- Organize and prioritize work flow of shop and field technicians
- Communicate with shift advisers as to work progress and priority
- Responsible for securing facility at close of shift
- Assist parts department with purchasing, work orders, etc.
- Administrative duties as related to role
Requirements for Service Advisor:
- High School Graduate Required
- 3 Years of Truck or Automotive Service Writing Experience Required
Ideal Candidate will possess the following qualities:
- Positive attitude
- Solid written and verbal communication skills including excellent customer service and phone skills
- Organized and able to manage time wisely
- The desire to succeed in a day to day challenging position
- Mechanical Experience
- Computer Skills (Excel, Word, Excede Operating System)
Benefits:
- Hourly Salary
- Broad range of health (medical, dental and vision) insurance options
- Flexible paid time off and paid holidays
- 401(K) with company match
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Interstate Companies is an Equal Opportunity Employer and we encourage all qualified and interested persons to apply for this position by submitting a resume for consideration.
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