What are the responsibilities and job description for the Service Advisor position at TranSource Truck & Equipment, Inc.?
TranSource Truck & Equipment is looking to hire an Equipment Service Advisor at our Sioux Falls, SD branch.
Primary Responsibilities:
- Greet customers and answer phone calls throughout the workday.
- Report to the Service Manager and work closely with the Service Technicians, Parts and Sales Department.
- Schedule service appointments and advise customers about necessary services for routine maintenance.
- Communicate with customers about inspection results, recommend corrective procedures, and prepare work order for needed and approved repairs.
- Prepares a repair order showing time, cost and labor estimates for services needed.
- Check on progress of repair orders throughout the day, to ensure timely completion. Communicate with customer on progress of the job and any additional repairs that are required..
- Maintains high customer satisfaction standards.
- Responsible to keep skills up to date with industry trends, emerging technologies, & dealer standards per OEM.