Mobile Device Management Technician

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects it's dedication to the growth and success of it's employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience. Time Type: Full time Department: 724 PC Support Job Summary: The Mobile Device Management Technician will serve as Single Point-Of-Contact for all incidents/service requests, based on prioritization and urgency/impact, as reported by business stakeholders. The position will also be responsible for ensuring standardized and troubleshooting steps are performed for each individual incident/request, providing comprehensive reporting to MDM Team Lead as needed for escalation. Job Description: ESSENTIAL JOB FUNCTIONS The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents. Provision user & equipment profiles in Active Directory, Office 365, MDM dashboard, etc. Troubleshoot & resolve common services, software & hardware related issues. Escalate mobile network access issues to the MDM Team Lead Follow processes & procedures for ordering, issuing, retrieval of and decommission of company-purchased equipment Follow up daily with all MDM Support Tickets in personal queue Review unassigned ticket queue on daily basis Utilize IBC training resources to achieve competency with basic IT systems & common IT industry services Follow / comply with the Termed Employee Equipment Collection process and procedures – Report any discrepancies to MDM Support Lead Collection and distribution of mobile devices as needed to local market, neighboring market travel may be needed if approved by IT Services Senior VP Will follow all guidelines set forth by IBC Mobile Device Acceptable Use policies and any policies regarding the use of IBC provided equipment and services Secure, maintain & properly use IBC issued mobile devices according to IBC Acceptable use policies and any other policies regarding IBC Issued Equipment Maintain accurate records of all IBC Equipment transactions Assist Service Desk with transfer of calls requiring further troubleshooting to resolve user equipment/service issues Retain all invoices, Electronic Mobile Device Requests, Approval of Mobile Device Requests for all equipment transactions SKILLS Active Learning Active Listening Complex Problem Solving Coordination Critical Thinking Time Management Ability to analyze data & make sound decisions Competent in MS Office 2016 Experience with IOS devices and device settings. Windows 10 Mobile device and computer peripherals. EDUCATION High School Diploma or GED Associate’s, Bachelor’s Degree, or Technical Certification in work-related field preferred IBC Bank was founded in 1966 to meet the needs of small businesses in Laredo, Texas. Today it is one of the largest holding companies in Texas serving 90 communities throughout Texas and Oklahoma with 191 branches and 288 ATM's. The bank's success is a result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects it's dedication to the growth and success of it's employees, customers and communities. Our commitment to "Do More" for the communities we serve permeates our company from top down. The success of IBC and it's 50 consecutive years of growth and profitability are due to strong leadership, customer centric business philosophy and our motto of "Doing More" in our communities. Wait there's more! We offer a comprehensive benefits package, based on eligibility, benefits include: Medical Plan Employer Paid Life Insurance Flexible Spending Program 401k Profit Sharing Program Supplemental Benefit Programs such as: Vision, Dental, Disability Tuition Assistance Program Employee Computer Purchase Program Sick Leave Vacation Paid Holidays