What are the responsibilities and job description for the Vice President of Operations position at ICBD HOLDINGS LLC?
Vice President of Operations—ABA Centers of America
Massachusetts and New Hampshire Regions
About ABA Centers of America
ABA Centers of America is a healthcare innovator experiencing steady growth while revolutionizing the autism care field. We provide ABA (Applied Behavior Analysis) therapy and diagnostic services to our clients and families in our centers, in homes, and in the community. Our teams also support a small group of affiliated addiction treatment centers and related companies.
We are currently in 10 states with over 30 clinical service areas, and our roadmap will bring us to 10 states and more than 50 clinical service areas over the next 12-24 months. We have the resources and talent usually found at a more mature organization, including fully staffed teams to support marketing, IT, accounting, and clinic growth.
Leadership Opportunity
Are you an experienced business leader with expertise in financial performance? This is an exciting time to be a part of our company as we grow to become the nation’s leading commercial autism care provider! Candidates must be high-energy, comfortable in a fast-paced environment, have a sincere passion for serving others, and have an innate drive to grow operations through innovative and dynamic programming. If you're up to the challenge, we want to hear from you!
The Vice President of Operations will manage the operations of clinics and service areas in the Massachusetts and New Hampshire regions with the potential to support additional areas in the future. This position will report to the EVP of Operations and be at the forefront of helping us grow and successfully operate our clinics.
What You'll Do
- Conduct business operations in alignment with mission, vision, and core values
- Manage overall operations across multiple states with an effective business strategy
- Oversee all performance, strategic growth, regulatory compliance/licensing, and insurance accreditation needs of clinics in the region
- Develop and manage the achievement objectives for each clinic with regard to operations, finance, clinical matters, and strategic growth of services
- Review and manage operating metrics and KPIs established for the region and individual centers, including recruitment, new client intake, scheduled treatment hours, billable hours for clinicians, and other measures
- Review missed services reports and work with clinic Executive Directors to manage variance from scheduled hours
- Make robust, data-driven decisions that elevate financial and operational performance
- Coordinate leadership training for Executive Directors
- Collaborate with Clinical Directors and our Training & Professional Development department to monitor clinical quality metrics, schedule training sessions, and evaluate program effectiveness
- Convene regularly scheduled one-on-one and Executive Director team meetings to develop, communicate, and implement growth strategies
- Coordinate with functional departments (Clinical, Admissions, Marketing, IT, HR, Training, and Billing) to ensure that management teams in the region are properly supported and that the regional teams are providing critical information and deliverables back to the functional resource groups
- Participate in regional administrative meetings, workgroups, and best-practices sessions
- Help with community outreach efforts to develop potential referral sources along with the Regional Director of Clinical Outreach and center management teams
- Advise Executive Directors regarding issues concerning clients, caregivers, and/or team members that may arise in centers
