What are the responsibilities and job description for the Banquet Set Up position at IDM Hospitality Management?
SUMMARY SCOPE OF ROLE
To work autonomously or in a team in the set up and break down of meetings, conventions and banquets based on event orders and customer needs.
MINIMUM EDUCATION/RELEVANT WORK QUALIFICATIONS
High School Diploma or GED preferred.
ESSENTIAL FUNCTIONS & RESPONSIBILITES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- Maximizes customer satisfaction by ensuring that detailed instructions for all assigned meetings, conventions, and banquets are carried out properly
- Establishes professional and courteous rapport with customers to maximize satisfaction and repeat business
- Coordinates servicing of special customer requirements through other departments and outside sources as required
- Maximizes customer comfort by monitoring lighting, temperature, maintenance, and sanitation
- Set up of furniture, seating, and equipment according to customer specifications and hotel standards
- Contributes to the general upkeep of function rooms and related public areas
- Ensures that floors, walls, and equipment are clean in function rooms
- Removes debris from public areas
- Stores all banquet furniture and equipment following event
- Maintains all Banquet Department equipment, storage, and work areas properly; reports any equipment in need of repair or replacement
- Holds thorough understanding of all banquet AV and sound equipment; keeps detailed inventory and stays up to date on practices for utilizing all equipment
- Creates 100% guest satisfaction by providing the service brand behavior, genuine hospitality and by exceeding guest expectations
- Communicates and demonstrates the service brand behavior to other employees
- Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
- Performs other duties as required to provide the service brand behavior and genuine hospitality
- Setting up and taking down events, ensuring proper storage and maintenance of inventory.
- Prioritizing and preparing for upcoming events by familiarizing with each event order and collaborating with key personnel across departments to ensure staffing and inventories are in order.
- Maintain cleanliness and order in banquet spaces to ensure customer satisfaction before, during and after banquet functions.
EXPECTED HOURS OF WORK HOURS
This is a Full time or part time position with a minimum of 20 hours per week expected.
SUPERVISORY RESPONSIBILITIES
The Banquet Set-Up reports directly to the Banquet Manager and has limited scope of supervisory responsibilities based on function of position.
REQUIREMENTS/SKILL
- Strong organization skills - ability to proactively prioritize needs, put first things first, and effectively manage resources and time.
- Strong verbal communications skills
- Ability to read and interpret detailed banquet and event orders as it relates to space set up
- Ability to read and interpret instructions
PHYSICAL REQUIREMENTS
- Ability to lift up to 25 pounds constantly, up to 50 pounds frequently, and up to 100 pounds occasionally
- Ability to maneuver up to 150 pounds, occasionally, for short periods of time
- Able to set up and take down tables, chairs, stages and other banquet meeting fixtures
- Ability to push and pull carts weighing up to 200 pounds
- Ability to stand for extended periods of time, constantly
TRAVEL REQUIREMENTS
0% travel including car, train and/or airline travel along with overnight stays, will be required as we operate properties in multiple states
OTHER
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
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