Hotel Front Desk Supervisor

The Confluence Hotel

200 2nd Street West, Hastings, MN, 55033

The Confluence Hotel is currently seeking a reliable and customer-focused Hotel Front Desk Supervisor to join our team. As the Hotel Front Desk Supervisor, you will play a pivotal role in ensuring smooth front desk operations and providing exceptional guest service. With The Confluence Hotel's commitment to delivering outstanding experiences, we are looking for a candidate who can demonstrate strong leadership skills, excellent communication abilities, and a passion for exceeding guest expectations. Your responsibilities will include supervising front desk staff, assisting with guest check-ins and check-outs, resolving guest concerns, coordinating room assignments, and maintaining accurate records. Your ability to handle guest inquiries and requests with professionalism, adapt to changing needs, and maintain a high level of organization will contribute to the success of our front desk operations.

Responsibilities:

• Oversee front desk operations, including check-in and check-out processes, reservation management, and customer service
• Supervise front desk staff, providing team leadership, training and development, and problem-solving support
• Coordinate shift schedules and ensure smooth transitions between shifts
• Upsell and cross-sell hotel amenities and services to guests
• Handle guest complaints and resolve issues in a timely and professional manner
• Manage cash handling procedures and ensure accuracy in financial transactions
• Utilize a property management system to manage guest information and reservations
• Maintain high levels of guest satisfaction by ensuring front desk procedures are followed, and guest needs are met
• Manage time effectively to ensure all tasks are completed in a timely manner

Requirements:

• Previous experience as a Hotel Front Desk Supervisor or similar role
• Excellent communication skills, both verbal and written
• Strong customer service skills and ability to handle difficult situations with tact and diplomacy
• Ability to supervise and motivate a team of front desk staff
• Proficiency in cash handling and financial transactions
• Experience with property management systems
• Ability to multitask and manage time effectively

If you are a motivated and experienced hospitality professional with a proven track record in front desk supervision, we invite you to join The Confluence Hotel and be part of our dedicated team, where you can make a significant impact on our guests' experiences.