What are the responsibilities and job description for the IT Support Technician II position at IDR, Inc.?
IDR is seeking an experienced IT Support Technician II to join their team. This is a 1-year contract position with potential for extension. The successful candidate will provide technical support to end users in a hybrid work environment. The IT Support Technician II will be responsible for troubleshooting hardware and software issues, providing excellent customer service, and ensuring a high level of customer satisfaction. The ideal candidate will have a team-focused mindset and be able to share knowledge with others.
Required Skills For IT Support Technician II
Englewood, CO
Work Schedule Details
10am - 7pm shift time, Onsite at first, but after 2 months or so hybrid can be offered
Interview Process
Qualified candidates will be contacted for a phone interview, followed by a virtual interview with the hiring manager.
What’s in it for you?
Required Skills For IT Support Technician II
- Associate's Degree in a related field of study with 2 or more years of relevant experience
- Experience with Microsoft Outlook, software troubleshooting, printers, RSA, and VPN
- Customer/solution ownership, an overall drive for excellence
- Written and verbal communication skills with end users
- Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
- Ability to understand user and business needs and translate to technical solutions
- Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies and RSA and Video Teleconference (VTC) and other related peripherals
- Comprehensive troubleshooting skills of industry standard hardware and software products/services
Englewood, CO
Work Schedule Details
10am - 7pm shift time, Onsite at first, but after 2 months or so hybrid can be offered
Interview Process
Qualified candidates will be contacted for a phone interview, followed by a virtual interview with the hiring manager.
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
- 25 Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row
Salary : $32