What are the responsibilities and job description for the Service Desk Intern position at Imagine IT?
🌟 Service Desk Intern📍 Hybrid / Any IIT Office🕒 Part-Time (Internship)💵 Compensation: $15.87 – $19.81 per hourAt Imagine IT, we believe great IT service starts with strong fundamentals—and curious people who want to learn. Our Service Desk Intern role is designed for someone eager to gain hands-on experience in IT operations, customer support, and service desk workflows while working alongside experienced professionals in a collaborative, supportive environment.As a hybrid, multi-location team, we’re intentional about creating meaningful learning opportunities, building confidence through real-world experience, and helping early-career talent grow. If you’re interested in IT support, enjoy helping people, and want to learn how a professional service desk operates, this is a great place to start.🧠What You’ll DoBe the First Point of ContactAnswer inbound phone calls, monitor the call queue, and serve as the initial contact for IT support requests.Manage Tickets & RequestsCreate, document, and update support tickets accurately in the ticketing system while gathering essential information from end users.Provide First-Level SupportAssist with basic IT requests such as password resets and routine system-related tasks, escalating issues appropriately when they fall outside intern-level scope.Support Documentation & Knowledge SharingCreate, update, and maintain internal documentation, knowledge base articles, procedures, workflows, and FAQs to support team efficiency.Deliver Excellent Customer ServiceProvide professional, courteous, and empathetic support while representing IT Operations in a reliable and service-oriented manner.Learn & GrowManage time effectively to allow for training, skill development, and learning IT service best practices under the guidance of senior IT staff.🎯 What You BringBasic understanding of computer systems, software, and user accountsStrong verbal and written communication skillsCustomer service mindset with attention to detailAbility to follow instructions and documented proceduresOrganizational and time management skillsAbility to multitask in a fast-paced environmentInterest in technology and IT operationsAbility to pass a background checkPrior customer service, administrative, or technical support experience is a plus—but not required.🧩 Key Responsibilities at a GlanceAnswer incoming phone callsReset passwordsDocument procedures and update internal knowledge resourcesEstimated Time Allocation:Ticket Management & Call Handling – 85�ministrative Duties & Documentation – 10%Training & Learning Activities – 5%💰 CompensationHourly Pay Range: $15.87 – $19.81This range reflects our good faith estimate based on internal salary bands and role scope. Final pay is based on experience and qualifications.🚀 Why Imagine IT?At Imagine IT, interns aren’t just observers—you’re part of the team. You’ll gain real-world exposure to IT service desk operations, develop professional communication skills, and build a strong foundation for a future career in technology.We value grit, authenticity, and purposeful work. If you’re ready to learn, contribute, and grow in a supportive IT environment, we’d love to meet you.Ready to start your IT journey?Apply now and build your foundation with Imagine IT.Powered by JazzHRYaaLA6usyk
Salary : $16 - $20