What are the responsibilities and job description for the Service Desk Intern position at Imagine IT?
🌟 Service Desk Intern
đź“Ť Hybrid / Any IIT Office
đź•’ Part-Time (Internship)
💵 Compensation: $15.87 – $19.81 per hour
At Imagine IT, we believe great IT service starts with strong fundamentals—and curious people who want to learn. Our Service Desk Intern role is designed for someone eager to gain hands-on experience in IT operations, customer support, and service desk workflows while working alongside experienced professionals in a collaborative, supportive environment.
As a hybrid, multi-location team, we’re intentional about creating meaningful learning opportunities, building confidence through real-world experience, and helping early-career talent grow. If you’re interested in IT support, enjoy helping people, and want to learn how a professional service desk operates, this is a great place to start.
🧠What You’ll Do
Be the First Point of Contact
Answer inbound phone calls, monitor the call queue, and serve as the initial contact for IT support requests.
Manage Tickets & Requests
Create, document, and update support tickets accurately in the ticketing system while gathering essential information from end users.
Provide First-Level Support
Assist with basic IT requests such as password resets and routine system-related tasks, escalating issues appropriately when they fall outside intern-level scope.
Support Documentation & Knowledge Sharing
Create, update, and maintain internal documentation, knowledge base articles, procedures, workflows, and FAQs to support team efficiency.
Deliver Excellent Customer Service
Provide professional, courteous, and empathetic support while representing IT Operations in a reliable and service-oriented manner.
Learn & Grow
Manage time effectively to allow for training, skill development, and learning IT service best practices under the guidance of senior IT staff.
🎯 What You Bring
Basic understanding of computer systems, software, and user accounts
Strong verbal and written communication skills
Customer service mindset with attention to detail
Ability to follow instructions and documented procedures
Organizational and time management skills
Ability to multitask in a fast-paced environment
Interest in technology and IT operations
Ability to pass a background check
Prior customer service, administrative, or technical support experience is a plus—but not required.
🧩 Key Responsibilities at a Glance
Answer incoming phone calls
Reset passwords
Document procedures and update internal knowledge resources
Estimated Time Allocation:
Ticket Management & Call Handling – 85%
Administrative Duties & Documentation – 10%
Training & Learning Activities – 5%
đź’° Compensation
Hourly Pay Range: $15.87 – $19.81
This range reflects our good faith estimate based on internal salary bands and role scope. Final pay is based on experience and qualifications.
🚀 Why Imagine IT?
At Imagine IT, interns aren’t just observers—you’re part of the team. You’ll gain real-world exposure to IT service desk operations, develop professional communication skills, and build a strong foundation for a future career in technology.
We value grit, authenticity, and purposeful work. If you’re ready to learn, contribute, and grow in a supportive IT environment, we’d love to meet you.
Ready to start your IT journey?
Apply now and build your foundation with Imagine IT.
Salary : $16 - $20