Loan Servicing Specialist

We know what you're thinking. "What kind of name is IncredibleBank?"

Well, we're glad you asked.

With a name like IncredibleBank, we have a lot to live up to. Our name is a promise we make every day to our customers and to our team members (and hey, that could be you!). A promise that we strive to be incredible in everything we do. A promise that will help our customers, fellow team members, and our communities to do the incredible.

At IncredibleBank, we're all about ICE. What's ICE? ICE stands for Incredible Customer ExperienceTM (that's right - an experience so good and so important we trademarked it). ICE illustrates the core values that drive everything we do - how we conduct business, how we treat each other, and how we continuously strive to build on our model of customer-focused banking. Our core values have been in place for more than 50 years and continue to influence every aspect of our operation today.

So - how can you help us live up to our name?

About the Role

We are eager to discuss the prospect of you joining our team as our next incredible team member!

This position reports to the Loan Services and Investor Reporting Manager in Wausau, WI and allows you to partner with other team members and key stakeholders to provide Incredible Customer Experiences of your own! Duties and responsibilities may include:

• Responsible for processing highly complex loan transactions in a fast-paced environment associated with various loan types such as Mortgage, Consumer, Business, SBA, National Floor Plans and Participations.
• Assists customers with inquiries regarding the servicing of their loan.
• Understand and comply with bank policy, laws, regulations, and the banks BSA/AML Program.
• Serves as a resource to the frontline staff for loan servicing questions.
• Ensure accuracy of the loan terms and conditions reflected within the bank?s core operating system and related systems.
• Ensure accurate and timely posting of all loan account transactions.
• Reconciles general ledger accounts affected by servicing related loan transaction activity.
• Provide file reviews related to Customer Identification Program (CIP) such as audit, loan, and customer requests for additional information.
• Responsible for monitoring escrow transactions related to collateral damaged insurance claims and effectively facilitating the disbursements.
• Process accurate and timely account verifications and responses to customer inquiries.
• Review and complete complex audit requests from internal/external auditors providing resolution of audit findings.

This is a regular full-time hourly non-exempt position, averaging approximately 40 hours/week. Schedule may vary between the hours of 7:30 am to 5:30 pm CST Monday through Friday.

This position will work on-site at our IncredibleBank branch location on 17th Avenue in Wausau, WI.

About You

You do what is right over what is easy. You don?t settle for good enough. You?re driven to learn and grow. You recognize your impact on the customer experience, regardless of your role.

Those attributes are just a few things our incredible employees have in common.

And, if you are looking for an opportunity to join an Incredible team, we?d be so excited to learn a little more about you and your interest in joining the team! Our recommended and preferred qualifications are:

• 2-4 years of experience preferred related to mortgage lending, processing and compliance.
• Have knowledge of core processing systems, Microsoft Office, Windows, Word Processing software; Spreadsheet software, Database software and loan origination software.
• Core banking system exposure to Jack Henry preferred.

About Our Benefits and Compensation

Our promise of ICE extends to our employees as well. Our employees are our greatest asset, and we strive to show our appreciation by offering top-tier benefits and, dare we say, more than competitive compensation that we?re willing to discuss up front.

And we are constantly evaluating and improving our benefits. In fact, eligible employees receive over 30 days off per calendar year! That includes 18 days of PTO to begin, PLUS an Anniversary Holiday, Birthday Holiday, Wellness Holiday, and 12 observed Bank Holidays.

Check out our total rewards package at: https://incrediblebank.mybenefitsapp.com/

About the Company

IncredibleBank first started in 1967 as River Valley Bank with a single location in Rothschild, WI. And we may have strong roots in community banking, but IncredibleBank wasn?t awarded as one of America?s Most Innovative Banks by the Independent Community Bankers of America for our popcorn Fridays. Though we do love free popcorn...

We strive to stay on the leading edge of banking technology with the goal providing the best, simplest way for our customers across the country to do their banking. But if our customers need us, they can pick up the phone and talk to a real person. And that?s what makes us America?s first national online community bank. And who doesn?t love the idea of a national community?

Today, IncredibleBank is a $1.9 billion-asset institution that has grown to 15 brick-and-mortar locations with customers in all 50 states. But we know that as an employer, it?s less about size than it is about culture. That?s why we?re especially proud to have been certified as a Great Place to Work.

Learn more about our Great Place to Work engagement results here: https://www.greatplacetowork.com/certified-company/7022621