SCHEDULER, HEART CENTER

Job Summary

Cardiovascular Services scheduler efficiently and accurately performs clerical functions related to the scheduling of procedural cases performed in the Heart Center.

Essential Job Functions

• Schedules patient procedures in designated Heart Center locations (Cath, Hybrid OR, EP Lab, CTA).
• Answers calls quickly and professionally.
• Receives, files, and distributes electronic intake.
• Ensures/ assigns quick surgery account with correct date of service prior to placing onto Heart Center schedule.
• Schedules procedures appropriately using tools available.
• Correct identification of patient, procedure, laterality, and physician. (EX: wrong name or DOB, similar names).
• Contacts Heart Center team to address special circumstances for schedule.
• Verifies procedural schedule day prior to date of service. To include as applicable: procedure, laterality, anesthesia type, and physician.
• Ensures communication with all customers.
• Communicates with departments for add-on cases and cancellations for the same/ next business day.
• Communicates with physician offices concerning scheduling issues.
• Maintains a good working relationship with both the department and other departments including physician offices.
• Interacts professionally with physician/physician office and all members of the health care team.
• Takes responsibility for asking for assistance when required.
• Informs supervisor, Manager, or Director of problematic situations and demonstrates ability to support recommendations.
• Registration of patients that present for invasive procedures and noninvasive testing at Heart Center.
• Create accounts for patients transferred from other facilities into the Heart Center.
• Format charts for outpatients and transfers from other facilities.
• Organizes retrieval and copy completion for Medical Record requests for Heart Center.
• Other duties as assigned.

Specialty Functions

• Contribute to the delivery of direct and indirect patient care by the following;
  • Works with anesthesia department for coordination of offsite anesthesia required procedures.
  • Assists verification staff with providing patient information (intake form) when needed.
  • Acts a resource for physician’s office with questions related to the Heart Center schedule.

Required Qualifications

• High School Diploma or GED, or Higher Level of Education.
• Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice.
• Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.

Preferred Qualifications

• Medical Terminology
• OR experience; RN or Surgical Technician.

License, Certification & Clearances

• Act 34-PA Criminal Record Check from the PA State Police system

Supervisory Responsibilities

• This position has no direct supervisory responsibilities, but does serve as a coach and mentor for other positions in the department.

Position Type/Expected Hours of Work

• Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).
• Travel may be expected locally between Excela Health locations.

LEAN

• Actively promotes a Lean work culture by performing team member duties to encourage consistent use of LEAN principles and processes, including continually seeking work process improvements. Recognizes the necessity of taking ownership of one’s own motivation, morale, performance and professional development. Strives for behavior consistent with being committed to Excela’s missions, vision and values.

AAP/EEO

• Excela Health is an Equal Opportunity Employer. It is the policy of Excela Health to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, religion, sex, national origin, age, marital status, non-job-related disability, veteran status, or genetic information, or any other protected class. Excela Health will conform to the spirit as well as the letter of all applicable laws and regulations.
• Ability to perform the Essential Functions listed on the Physical Conditions and ability to perform the Essential Functions on the Working Condition chart below.

Work Environment

Effective March 2020 or during pandemic: goggles, face shield and mask are required according to CDC guidelines

Physical Demands

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.