User Experience Researcher

Position: UX Researcher

Location: Remote

Duration: 6 Months

Possibility of extension: yes

Contract to Hire, W2

Reason for opening: New business need, volume increasing

Which project will this need be supporting? User experience research and testing-all digital assets

Impact/Function this role has within the bank: mitigating risk, customer retention/satisfaction

Team Background and Preferred Candidate History: HCI (Human Computer Interaction) anthropology, psych, descriptive stats (if they have this experience be able to speak to it, preferred not necessary), business experience, public health (UX research from a mixed perspective).

Candidate preferred industry background: financial, insurance, healthcare

Candidate Technical and skills profile:

Key responsibilities:

• You will work cross functionally with product owners, product managers, experience designers, content designers, and other partners to help identify and define research projects and objectives
• You will scope, plan, and conduct user research and testing projects
• Able to suggest appropriate methods for questions asked by product, design, and other partners
• Able to decide and advocate for appropriate sample size for each method
• You will independently program research studies into necessary tools, conduct quality assurance
• Analyze results, generate actionable insights and share them with partners as well as the broader organization

Must have technical skills/experience (ask for alternative/tool/version):

• A great understanding of UX research modalities and methods
• At least 3-4 years of experience working in finance, insurance, or healthcare
• At least 4-5 years of experience in remote, in-person, moderated, and unmoderated user research; including but not limited to usability testing, interviews, surveys, click test, card sorts, tree testing, etc.
• Experience with testing platforms (Maze, Qualtrics, Figma, and GlassBox).

Flex Skills:

• Great active listening skills
• Strong storytelling skills
• Ability to take initiative and ownership of projects end-to-end
• Collaboration with teammates and partners
• Being open to feedback

Soft skills that would make a candidate successful in this role:

• Excellent written and verbal communication skills

Education: Bach min

Role Differentiator:

• What is different about this specific role compared to other hiring with the same skill set? Self-starting team, passionate about making finance easier, able to build rapport with customers, part of a small but passionate team of researchers, able to lean on other team members/collaborative, lots of feedback

(Interviews):

1st round 1 on 1 (with HM and Manager)

2nd Round panel style – sharing portfolio/work

• 3rd Round- technical round