What are the responsibilities and job description for the IT Service Desk Technician position at InfiCare Inc.?
- Experience in a customer-facing technical support or contact center role.
- Working knowledge of Salesforce, Jira, or similar CRM/ticketing platforms (training support available).
- Strong communication, active listening, and troubleshooting skills.
- Ability to thrive in a fast-paced, high-volume support environment.
- Strong ownership mindset and willingness to adapt to changing support demands.
Preferred Qualifications:
- Experience supporting government or public-sector entities is a plus.
- Familiarity with ITIL/SLAs/service desk processes preferred.
- Ability to support a flexible engagement model, including ramp-up/ramp-down scenarios based on volume.
