What are the responsibilities and job description for the Member Services Director position at Info-Tech Research Group?
The Member Services director is responsible for engaging with current technology provider members, as we deliver services related to our (1) advisory memberships, (2) collateral and reprints of analyst research and SoftwareReviews content and (3) booth, speaking slots and branding opportunities at Info-Tech Live, Mclean Signature and other events. They are also responsible for managing a prospecting territory to bring on new technology vendors. This position is ideal for top-performing sales professionals who excel in a high-performance, high-reward environment and are able to balance both client management and new business acquisition. With a generous base salary, uncapped commission, and perks like annual trips for top performers, this role also emphasizes maintaining a vibrant company culture in a remote work setting
Job requirements
- New Business Development : Proactively identify and drive new business opportunities within your assigned territory of software and technology providers through various outreach methods, including email, phone, social media, and Vidyard.
- Account Management : Build and maintain strong relationships with existing clients, ensuring high renewal rates and identifying growth opportunities to expand their use of Info-Tech's services.
- Consultative Selling : Employ a consultative approach to understand the needs of technology providers and align them with Info-Tech's solutions.
- Deliver Compelling Presentations : Create and present tailored sales presentations to vendor marketing, product, sales, and analyst relations executives, emphasizing the value of Info-Tech’s research and advisory services.
- Customize Sales Materials : Assist in preparing customized sales presentations by tailoring PowerPoint slides to the specific needs of target audiences.
- Encourage Participation in Market Reports : Motivate software providers to engage in upcoming market reports by collecting feedback from their customers using the SoftwareReviews platform.
- Maintain CRM Records : Accurately record client details and account notes in the CRM system, adhering to internal reporting processes.
- Proactive Account Management : Conduct regular service calls with clients to ensure alignment and drive usage of Info-Tech memberships.
Success Factors
Success in this role is achieved by :
Required qualifications
Preferred qualifications
The Vendor Services division (formally known as SoftwareReviews), specifically engages and sells services to technology providers. These services relate to 3 key product lines that drive revenue for the business.
Event Sales : the vendor floor is an essential part of both our Live and Signature events as they help cover the cost of the vent, but also give our members the opportunity to speak to leading technology vendors in a number of different technology domains. To support this function, we sell opportunities for technology providers to become exhibitors, to purchase speaking sessions at Live, and to purchase branding opportunities.
Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority / Female / Sexual Orientation / Gender Identity / Disability / Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.