Emergency Dispatcher (3rd Shift)

Job Title: Emergency Dispatcher (3rd Shift)
Pay Rate: $18/Hr
Duration: 11 Months
Location: Irving, TX

Shift: 3rd Shift - 10 PM to 6 AM Central time

• Provides support for monitoring and processing alarms received within the Central Monitoring Station (CMS).
• Receives, processes, and dispatches after-hour calls for service.
• Provide outstanding customer service by receiving calls from customers requiring service or information reference on their accounts.
• Generates service tickets within the service database on customer requests for service.
• Monitors, supports, and troubleshoots alarm systems.
• Acknowledges alarm received and dispatches appropriate personnel for the issue at hand.
• After dispatch, logs call into the system activity report.
• After hours only, contacts and dispatches on-call service technicians.
• Generates statistical or investigative reports for management.
• Dispatch appropriate authorities upon receipt of alarm signals.
• Continuously monitor alarm signal queue Document all calls with appropriate resolution codes and notes.
• Provide quality customer service on every call.
• Promote good listening skills. Communicate clearly and effectively with customers and agencies.
• Manage the length of calls. Attend monthly training sessions.
• Be familiar with emergency procedures.
• Review and critique recorded conversations for purposes of improving customer interaction skills

Education & Experience:

• H.S. Diploma or State Board of Education certified GED and Related/equivalent experience or associate degree required.
• Any certified training or knowledge of Access Control, Fire, and Burglary systems is a plus.
• 1-3 years of Sales or Customer Service experience.
• Prior security call center experience is preferred.
• ACD knowledge is helpful.
• Good verbal and written communication skills to effectively communicate over the telephone.
• Excellent customer service skills and ability to work in a dynamic, fast-paced environment.
• Ability to navigate a computerized data entry system or other relevant applications.
• Knowledgeable in Microsoft Windows (Word) and the internet.

Job Types: Full-time, Contract

Pay: Up to $18.00 per hour

Schedule:

• 8 hour shift
• Night shift

Application Question(s):

• Please share an alternate email

Experience:

• Fire Alarm/Emergency Services Dispatch: 1 year (Required)
• Customer/Sales Services: 1 year (Required)
• MS Office Suite/Office 365/MS Word: 1 year (Required)

Ability to Commute:

• Irving, TX (Required)

Work Location: In person

Salary : $18