Demo

IBH- FRONT DESK AGENT

Inn at Bay Harbor
Petoskey, MI Full Time
POSTED ON 1/16/2025 CLOSED ON 4/15/2025

What are the responsibilities and job description for the IBH- FRONT DESK AGENT position at Inn at Bay Harbor?

Overview :

Inn at Bay Harbor is a Marriott Autograph Collection Hotel nestled on the shoreline of Lake Michigan. It is a place and experience that is Exactly Like Nothing Else .

This is a full-time position paying $18.00. The Front Desk Agent will be responsible for handling front office reception and administration duties. This includes, but is not limited to : warmly greeting each and every guest and colleague, answering phones, handling company inquiries, completing guest registration and room assignment, as well as cashier work. Candidate must possess ability to handle a variety of tasks / requests at one time, and the ability to deal with a diverse set of individuals. Patience and politeness is key.

For this position, we are offering a $300 sign-on bonus! Bonus will be paid out after 60 days of full time employment.

Some perks of working full time year-round for Inn at Bay Harbor include :

  • A free Golf Pass and Ski Pass for both you and your family
  • A free The Highlands downhill mountain bike park season pass for you and your family
  • 40% off at the various Boyne Resorts Restaurants
  • 30% off Spa treatments at the Inn at Bay Harbor and Boyne Mountain
  • Free Passes to Avalanche Bay Water Park at Boyne Mountain
  • Discounts on Boyne Resorts lodging for Friends and Family
  • Discounts at Marriott hotels worldwide for Friends and Family
  • Tuition Reimbursement
  • Service and Loyalty Bonus Program up to 5% of gross wages per season!
  • PTO and Paid Sick Leave
  • Health / Dental / Vision Insurance

Responsibilities :

  • Welcome, greet, and make guests feel comfortable and valued for the duration of their visit
  • Properly perform check-in / check-out procedures in regards to guest accounts
  • Keep accurate account of monies in cash drawer
  • Answer phones
  • Respond promptly and courteously to any guest request
  • Keep professional attitude and demeanor during all guest interactions
  • Demonstrate a working knowledge of resort services / functions and community events, including details such as : dates / times / locations
  • Qualifications :

    Must be available weekends, weeknights, and holidays

    Applicants must be 18 years old

    Long periods of standing required

    Computer skills are mandatory

    Salary : $18

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