Customer Care Representative

PAY RANGE: Commensurate with experience

Innospec Performance Chemicals is looking for quality employees to grow with us while earning above average wages. At Innospec Performance Chemicals, we understand that it is the hard work, talent, and dedication of our employees that differentiates us from our competition and provides our cutting edge. We invest significantly in fostering an environment that encourages and inspires our employees to deliver superior results for our customers and our company. If you meet the requirements below and willing to work hard in return for an exceptional total rewards package, apply today. Preference given for those with previous customer service experience.

DUTIES AND RESPONSIBILITIES SUMMARY

To effectively and efficiently manage Customer Care responsibilities and other duties as described below:

Manage all customer orders to include:

• Processing into the Computer system (AX)

• 1. Confirming available stock.

• 2. Confirming to the customer a scheduled ship date.
• 3. Coordinating with logistics and shipping to ensure on time shipments to the customer.
• 4. Communication of delays/ issues in pending orders to customers.
• 5. Creation of customer invoices and mail/e-mail to the customers.

• Attract potential customers by answering product questions.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Generates and maintain sales reports.
• Coordinate information with the Sales Team.
• Manage and assist incoming phone calls from the dedicated Customer Care line as part of the Customer Care team.

QUALIFICATIONS/EDUCATION

Required:

• High school diploma or equivalent
• At least 3 years’ experience working within an industrial manufacturing environment and Customer Service role.
• Must be able to follow work order instructions and prepare supporting reports.
• Must be able to perform in a fast-paced, multi-task environment and maintain positive attitude and flexibility.
• Must demonstrate stellar communication skills.
• Must follow manufacturing processes and procedures to meet compliance standards.
• Exceptional attention to detail and accuracy
• Ability to work well as part of a team
• Exceptional attendance and work ethic

Desired:

• Bilingual English/Spanish preferred
• Familiar with freight scheduling
• Exporting experience
• BS or BA in Business Administration, Communications, Public Relations, or related field

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit at a desk and view a computer screen for extended periods of time
• Ability to occasionally lift and/or move up 10 pounds.
• The frequent physical demands of the position are standing, talking, hearing, repetitive motions, and eye/hand/foot coordination
• The occasional physical demands of the position are walking, lifting, carrying, pushing, pulling, balancing, stooping, crouching, reaching, handling, grasping, and feeling

WORK ENVIRONMENT

• Work in a climate-controlled office setting

What We Offer:

• Excellent reward and recognition programs, including a bonus program based on both business-wide and individual performance.
• A comprehensive range of highly competitive benefits with flexible choices to cater to different needs, including medical, dental, vision, life, disability insurance with eligibility effective on the first day of the month following employment

Taking care of our employees is one of the most important things we do as a company and part of our commitment to making Innospec Performance Chemicals a great place to work.

Innospec Performance Chemicals, LLC is an equal opportunity employer and is a drug-free workplace.

Work Remotely

• No

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

COVID-19 considerations:
Follow State, regional, and CDC guidelines as applicable

Application Question(s):

• Bilingual - English and Spanish?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 3 years (Required)

Work Location: In person

Salary : $19 - $21