What are the responsibilities and job description for the BROKER SPECIALIST position at Insight Global?
Insight Global is looking for a dedicated and detail-oriented Disenrollment Notification Specialist to join our team. The ideal candidate will be responsible for notifying brokers and members about disenrollment and tracking these processes meticulously. Some of their duties will include notifying brokers and members about disenrollment via phone, email, and mail. Tracking and documenting all disenrollment activities and communications.
Collaborating with internal teams to ensure accurate and timely processing of disenrollment.
Providing exceptional customer service and support to brokers and members during the disenrollment process.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com .
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- Bilingual proficiency in Spanish
- 2-5 Years of Customer / Client Outreach
- Previous experience in a customer service or administrative role, preferably in the healthcare or insurance industry.
- Strong organizational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Familiarity with healthcare payer systems and processes is a plus.