What are the responsibilities and job description for the Contract Specialist position at Insight Global?
Location: Seattle, WA
Duration: 4 month contract possible extensions
Overview:
REQUIRED SKILLS AND EXPERIENCE
- 3 years of prior customer relations and/or vendor management experience in a leadership capacity.
- Detailed oriented with strong data analytics background
- Ability to manage multiple competing priorities.
- Demonstrated ability to present data to leadership
NICE TO HAVE SKILLS AND EXPERIENCE
- Vendor Management or Technology
- Proven Capability to manage and grow relationships with multiple stakeholders at multiple levels of leadership
- Ability to understand contractual language
- Experience in an Agile environment.
- Familiarity with Conferencing Technologies (e.g. Cisco, WebEx, Crestron, MS Teams, Projection and Displays, DSP's, XIO Cloud, TMS, etc.)
JOB DESCRIPTION
- Understand Conferencing services from infrastructure, software and networking components, associated service level agreement offerings and products that make up the service.
- Understand and participate in contracting process, terms, and spend approval that affect the operation of the service (e.g. managed services, deliverables, license entitlements, costs, SLA, accessibility, compliance, etc.)
- Coordinate delivery/installation/refresh activities, develop and maintain key service processes/deliverables, and ensure processes/deliverables are accessible.
- Manage and support creation, maintenance, and delivery of customer/user documentation.
- Support the creation, maintenance, and delivery of the standard process, and continually improve service delivery.
- Partner with Business Partners, Executive Computing, Facilities, Managed Service-Providers, and Contractors to oversee daily operations of Conferencing Services offerings.
- Reviewing detailed invoicing and resolving billing issues before payment is released
- Cross-collaboration and support the creation, maintenance, and monitoring of Service Level Agreements (SLAs) and Operating Level Agreements (OLAs) for service.
- Drive problem resolution for escalated service-related inquiries, and issues, and coordinate root cause analysis for Incident, Problem, and Major Incident
- Management activities that impact service or service offerings.
- Identify opportunities to refine, improve, stabilize, simplify the service via process, technologies, automation, etc.
- Logistics and Project Management
- Create and Maintain Project Schedule and Deliverables related to Conference Room Technology Refreshes
Salary : $45 - $50
