What are the responsibilities and job description for the Desktop Support Engineer position at Insight Global?
Required Skills & Experience
• 7 years of experience handling tickets across L1 to L3/4 levels ○ Strong knowledge of O365 suite (Teams, Outlook, Excel) ○ Active Directory expertise (password resets, new user setups) ○ Imaging technology and Windows OS experience (Mac exposure is a plus) ○ Ability to troubleshoot network issues (remote and onsite users, wireless problems) • Strong prioritization skills for business-critical tickets • Experience with asset management and hardware refresh projects Excellent customer service and stakeholder relationship management
Nice to Have Skills & Experience
Exposure to Mac OS environments
Job Description
This sustainable manufacturing company is seeking a Senior Help Desk Technician / Technical Support Specialist to join their IT support team. The role involves managing tickets across all levels (L1–L3/4), troubleshooting network connectivity issues, and supporting O365 applications (Teams, Outlook, Excel). Daily tasks include new user setups, password resets, Active Directory management, and imaging technology for devices, primarily Windows systems with occasional Mac support. Beyond reactive support, this position plays a strategic role in enhancing asset management processes & hardware refresh projects. The ideal candidate combines strong technical troubleshooting skills with excellent customer service, prioritization abilities, and a proactive approach to process improvement.
Salary : $28 - $32