What are the responsibilities and job description for the Desktop Support Technician position at Insight Global?
Insight Global is seeking a Desktop Support Technician to sit in Atlanta, GA (1 day on-site weekly) to support of a large government healthcare contract. The candidate will be joining a team of about 40 individuals supporting a user base of about 7,500 government employees. While onsite, they will also provide white glove support to government employees. The successful candidate will have experience refreshing and deploying new equipment including desktops, laptops, headsets, monitors etc. Major responsibilities will also include troubleshooting hardware and software issues such as connectivity and imaging issues in a Windows environment.
Must Haves:
- Bachelor's Degree with 2 years of experience (minimum for LCAT)
- Moderate to advanced troubleshooting skills – working with hardware and software issues
- Experience utilizing ServiceNow as a ticketing system
- Experience imaging laptops
- Experience providing both in person and over the phone support
- Great customer service
Plusses:
- Entry level IT certification (A , Net , Sec , etc. )
Length:
- 12 month contract extension
Salary : $18 - $21
