What are the responsibilities and job description for the Desktop Support Technician position at Insight Global?
Title: Desktop Support Technician
Location: Minneapolis, MN 55416
Duration: 6 month contract to hire
Pay Rate: $22/hr-$28/hr
Must haves:
- 5 years of experience in an IT support or desktop support role
- 5 years of experience with Tier 1 troubleshooting
- Cisco or Webex, Teams, Zoom
- Microsoft Office products
- 5 years of experience with any ticketing system
- Client uses Sys-Aid
- Remedy, Jira, ServiceNow are suitable alternatives
- 3-5 years of experience with deskside support
- Hardware setup, conference room set up, monitor/desk set up
- Previous Audio/Visual technician experience
- Proficient in Microsoft Office
- Strong time management skills and ability to function at a high level
Plusses:
- Previous experience with any phone management systems
- Microsoft Intune
- Mobile Device Management
- Active Directory
Day-to-day:
A client of Insight Global is seeking a Desktop Support Technician who can report to the office 5 days a week and will function as the sole IT support for the office. Responsibilities will include internal deskside support, in-office hardware set up, and the supporting of up to 200 internal employees. They will be answering a ticketing queue via email, and Sys-Aid. The ideal candidate needs to have good time management skills as they will have to prioritize in-office, deskside support before handling tickets. This position is set up as a 6-month contract to hire looking to start ASAP.
Salary : $22 - $28
