What are the responsibilities and job description for the Information Technology Help Desk position at Insight Global?
JOB DESCRIPTION
* Serve as the first point of contact for employees seeking technical assistance over the phone, email, or in person.
* Perform remote troubleshooting through diagnostic techniques and pertinent questions.
* Determine the best solution based on the issue and details provided by employees.
* Walk employees through the problem-solving process.
* Direct unresolved issues to the next level of support personnel.
* Provide accurate information on IT products or services.
* Record events and problems and their resolution in logs.
* Follow-up and update employee status and information.
* Pass on any feedback or suggestions by employees to the appropriate internal team.
* Identify and suggest possible improvements on procedures.
REQUIRED SKILLS AND EXPERIENCE
* Proven experience as a help desk technician or other customer support role.
* Tech-savvy with working knowledge of office automation products, databases, and remote control.
* Good understanding of computer systems, mobile devices, and other tech products.
* Ability to diagnose and resolve basic technical issues.
* Excellent communication skills.
* Customer-oriented and cool-tempered.
Salary : $50,000 - $56,000