Tier 1 Help Desk

Must Haves:

• Experience in a Tier 1 IT Service Desk setting.
• If not the 2 years’ experience, they must have Associate’s Degree in Information Technology, Management Information Systems, or a related field; OR, relevant IT certifications (A , Network , Google IT Support Professional, etc..)
• Effective written, oral communication, and teamwork skills
• Familiarity with ITIL standards
• Onsite Monday – Friday (8am-4pm CT)

Plusses:

• Relevant IT certifications (A , Network , Google IT Support Professional, etc..)

Responsibilities:

• Perform troubleshooting and incident management of basic IT issues
• Image and deploy IT hardware
• Create and maintain user accounts across various applications
• Document troubleshooting steps, communication, and resolution in a ticketing system
• Review and update technical documentation related to basic IT issues
• Assist Level 2 and 3 Service Desk Technicians as needed
• Participate in IT driven projects
• Cover shifts outside the normal assignment to ensure normal operation of business
• On Site presence M-F to cover production environment 8:00 AM – 4:00 PM CT