Medical Front Desk Receptionist

Job Overview:

We are looking for a dedicated Front Desk Receptionist to be the first point of contact for our clinic. The ideal candidate will have a background in front desk operations, medical scheduling, and exceptional customer service skills. As a Front Desk Receptionist, you will play a crucial role in ensuring smooth clinic operations and delivering top-notch service to our patients.

Duties:

• · Welcome and greet patients and visitors warmly and professionally.
• · Registers New Patients, scan in Insurance card and Picture ID
• · Verifies and updates demographic and insurance eligibility
• · Monitors reception area and patient flow , notifies patient of delays
• · Answers questions and gives information, directly or on telephone
• · Schedules, cancels and reschedule appointments for all Providers
• · Receives co-pays, patient balances for services rendered and NCNS Fees
• · Verifies patient’s insurance and LME for Medicaid through NC Tracks and other insurance websites
• · Notifies patients of balance and collects balance
• · Notifies Providers and Billing Dept of any changes by creating remarks on patients account
• · Opens Office/Closes Office, checks to make sure lobby is clean
• · Calculates co-pay and verifies deposit for end of the day
• · Answer incoming calls promptly and direct them to the appropriate personnel
• · Does appointment confirmation /reminder calls
• Answer incoming calls promptly and direct them to the appropriate personnel
• - Schedule patient appointments accurately using Practice software
• - Assist with medical records management and ensure confidentiality
• - Assist Office manager and Practice Manager with daily duites as needed
• -Assist with lab collection
• - Handle inquiries about office services, appointments, and general information
• - Maintain a tidy and organized front desk area
• - Collaborate with medical staff to ensure efficient patient flow
• - Support other administrative tasks as needed

Qualifications:

- Proven experience as a Front Desk Receptionist or in a similar role, preferably in a Behaviorall health ,medical or dental setting

Proficiency in medical scheduling software

- Knowledge of medcial terminology and familiarity with medical records management

- Strong communication skills and a customer-oriented approach

- Ability to multitask, prioritize tasks effectively, and work well under pressure

- Experience working in a medical office is a plus

- High school diploma or equivalent qualification

-Ability to work a flexable schedule based on contract needs

-Must have experience in Word and Excel

Join our team where your professionalism and interpersonal skills will contribute to providing exceptional care to our patients. If you are passionate about delivering outstanding service in a healthcare setting, we invite you to apply for this rewarding Front Desk Receptionist position.

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Medical Specialty:

• Addiction Medicine
• Psychiatry

Schedule:

• 5x8
• Monday to Friday
• No weekends

Experience:

• Customer service: 1 year (Required)
• Medical terminology: 1 year (Required)
• Computer skills: 1 year (Required)

Ability to Commute:

• Fayetteville, NC 28303 (Required)

Ability to Relocate:

• Fayetteville, NC 28303: Relocate before starting work (Required)

Work Location: In person

Salary : $13 - $15