What are the responsibilities and job description for the HR Call Center Representative position at Integrated Resources INC?
Company Description
Integrated Resources, Inc., is led by a seasoned team with combined decades in the industry. We deliver strategic workforce solutions that help you manage your talent and business more efficiently and effectively. Since launching in 1996, IRI has attracted, assembled and retained key employees who are experts in their fields. This has helped us expand into new sectors and steadily grow.
We’ve stayed true to our focus of finding qualified and experienced professionals in our specialty areas. Our partner-employers know that they can rely on us to find the right match between their needs and the abilities of our top-tier candidates. By continually exceeding their expectations, we have built successful ongoing partnerships that help us stay true to our commitments of performance and integrity.
Our team works hard to deliver a tailored approach for each and every client, critical in matching the right employers with the right candidates. We forge partnerships that are meant for the long term and align skills and cultures. At IRI, we know that our success is directly tied to our clients’ success.
Job Description
- Responding to employee questions and inquiries about employee benefit programs and human resource policies.
- Provides assistance with disability, health, and life benefits, paid time off, and retirement plans.
- Prepares appropriate documentation and processes necessary paperwork.
- Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
Qualifications
1-2 years previous administrative support in HR department
Additional Information
Job Responsibilities:.
- Handles various levels of inquiries concerning compensation, position management, payroll and benefits administration.
- Provides first line of contact for employees, external vendors, Trust department, and other plan administrators via telephone. Researches and resolves basic inquiries regarding payroll activity and tax withholdings.
- Provides frontline assistance regarding programs, policies, and procedures.-Responsible for problem-solving and resolving Tier 1 type of questions.
- Documents calls and forwards ticket to Tier 2 for resolution if unable to resolve.
