What are the responsibilities and job description for the Customer Service / Project Manager position at Integrity Communications and Solutions, Inc.?
Job Summary: Integrity Communications and Solutions, Inc is seeking a full-time Customer Service/Project Manager in Hudson, WI. ICS is searching for a highly motivated and dependable individual who enjoys working in a fast-paced environment and is willing to work extra hours during projects/peak periods. Employee will assist in preparing work requests, keep clients informed on job status, and find new technicians. The position will be 8 am – 5 pm, Monday through Friday, with some scheduled on-call duties after hours and on weekends.
Join our small office with a fun family atmosphere! No one is just a number here! Our casual attire, free on-site parking and flexibility make ICS a great place to work!
Duties and Responsibilities:
- Compose work orders and assign to appropriate vendor
- Ensure that all work requests are completed in a timely manner
- Communicate with client base on status of work orders
- Maintain written records of all work orders in database
- Review work orders on a regular basis and update status
- Conduct research to find new technicians in necessary areas
- Establish and maintain rapport with client base
- Perform administrative duties
- Assist in composing quotes/estimates for clients as requested
- Complete on-call duties as scheduled.
- Perform other related duties as needed
Knowledge, Skills and Abilities:
- Proficient in Microsoft Outlook and Internet. FileMaker knowledge a plus.
- Excellent written and verbal communication skills
- Typing/computer processing skills
- Customer service skills
- Ability to establish priorities and multi-task
Credentials and Experience:
- Bachelors Degree and Technical Background preferred, but not required.
Include resume and cover letter (with salary requirements) when applying for position.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Compensation Package:
- Bonus opportunities
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Education:
- High school or equivalent (Preferred)
Work Location: In person
Salary : $45,000 - $55,000
