Video Conferencing & Event Support Lead

Primary Skills

• Video Enablement Support: MTR rooms, Zoom rooms, WebEx, Crestron

• Remote troubleshooting of video-enabled rooms

• Collaboration with third-party vendors for remote support

• ServiceNow ticketing and incident management

Role Overview

The Video Lead will handle setup, monitoring, and troubleshooting of live and video-enabled events. This includes ensuring smooth execution of virtual and in-office events, supporting end users, and delivering exceptional customer service.

Key Responsibilities

• Configure event layouts, features, and designs based on client specifications

• Support and train clients on Zoom, Teams, WebEx, and other streaming platforms

• Provide live event support and resolve issues promptly

• Escalate critical technical issues to management and recommend solutions

• Monitor and identify trends or recurring issues in video conferencing setups

Qualifications

• 3 5 years of experience in video conferencing or AV support

• Strong troubleshooting and multi-tasking abilities under pressure

• Knowledge of virtual event technologies (Zoom, Teams, WebEx)

• Familiarity with video codecs, streaming protocols, and basic production concepts

• Exposure to video equipment (switchers, audio boards, cameras, lighting) is a plus

• Basic understanding of information risk and technology frameworks

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