What are the responsibilities and job description for the Video Conferencing Support position at Intellectt Inc?
Primary Skills
- Video Enablement Support: MTR rooms, Zoom rooms, WebEx, Crestron
- Remote troubleshooting of video-enabled rooms
- Collaboration with third-party vendors for remote support
- ServiceNow ticketing and incident management
Role Overview
The Video Lead will handle setup, monitoring, and troubleshooting of live and video-enabled events. This includes ensuring smooth execution of virtual and in-office events, supporting end users, and delivering exceptional customer service.
Key Responsibilities
- Configure event layouts, features, and designs based on client specifications
- Support and train clients on Zoom, Teams, WebEx, and other streaming platforms
- Provide live event support and resolve issues promptly
- Escalate critical technical issues to management and recommend solutions
- Monitor and identify trends or recurring issues in video conferencing setups
Qualifications
- 3–5 years of experience in video conferencing or AV support
- Strong troubleshooting and multi-tasking abilities under pressure
- Knowledge of virtual event technologies (Zoom, Teams, WebEx)
- Familiarity with video codecs, streaming protocols, and basic production concepts
- Exposure to video equipment (switchers, audio boards, cameras, lighting) is a plus
- Basic understanding of information risk and technology frameworks
Direct Support Professional | Saturday & Sunday | 7AM-7PM
Support Solutions -
Nashville, TN
Direct Support Professional | Monday-Friday | 3PM-11PM
Support Solutions -
Nashville, TN
