What are the responsibilities and job description for the Specialist, Compliance Support position at Invitation Homes?
Job Sum m ar y
The primary function of the Compliance Support Specialist is to support the local market compliance with HOA and Municipality requirements by executing payments related to fines and fees and maintaining accurate and complete records related to HOA contact information, requirements and restrictions. The Compliance Support Specialist will be corresponding with various departments within corporate headquarters, field personnel, and external sources preserving and resolving compliance matters.
E s s ent ia l Job Duti e s a nd Res p on s i b i l i ti e s
Onboard and maintain HOAs and Municipalities as needed (W-9, vendor codes, contact info, etc.)
Execute payments for fines and fees.
Review and manage HOA documents containing the restrictions and rules of the community
Research HOA statements and delinquency notices, and address any discrepancies
Assist with ensuring data integrity
Interact and communicate with local market property compliance team when additional assistance is necessary.
Perform other duties as assigned
E duc a ti o n a nd / o r Ex p e r i ence
High School or GED
Minimum two years of customer service and/or HOA/property management experience
S k ill s / Spec ializ ed Kn o wl e dge
Ability to multitask using a variety of IT platforms simultaneously
Must be proficient in Microsoft software applications
YARDI knowledgeable preferred
Salesforce knowledgeable preferred
Ability to solve problems constructively
Ability to work with limited supervision, “self-motivated”
Works well with others in a team environment, “team-player”
Excellent customer service skills both internal and external
Proficient verbal and writing skills
Excellent organizational skills and ability to multi-task with accuracy
Other Requ i r e m en t s
Must maintain professional appearance.
Ability to be at work on a regular and consistent basis; Overtime may be required for this position.
Phys i cal and Mental De m a n d s
This position will spend long hours sitting and using office equipment and computers. The position may also entail light lifting of supplies and materials occasionally, up to and including 20 pounds in addition to re ac h i ng, st oo p i n g, standing, and walking . This position requires the ability to talk, h e a r , c o m p a re , c o m put e , c o m p il e , c o p y, a n a l yz e , c o or d i n a t e , s y n t h e s i z e , n e g o t i a t e a n d c o m mun i cat e. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
W o r k E nv ir on m ent
S t a nd a r d o f f i ce w o r k i n g e n v i ron me n t that may be busy and noisy at times.
Invitation Homes is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Invitation Homes strictly prohibits all discrimination on the basis of race, color, age, national origin, ancestry, ethnicity, religion (including religious dress and grooming practices), disability, marital or familial status, genetic information, military or veteran status, medical condition (including cancer or a record or history of cancer), sex (including, pregnancy, childbirth, breastfeeding or related medical condition), sexual orientation, gender identity or expression, request for leave, or any other status or classification protected by applicable federal, state, and/or local laws. This commitment to EEO extends to all areas of employment actions, including but not limited to recruiting, hiring, training, evaluation, promotion, compensation, benefits, termination, participation in company activities, programs, or events, or any other terms or conditions of employment.
We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and advantages of employment. Please contact humanresources@invitationhomes.com to request accommodation.
Applicants are protected from retaliation for filing a complaint or assisting in the investigation of a complain under this policy. Any questions concerning this policy or complaints about conduct prohibited by this policy should be forwarded to the Ethics Hotline at 877-231-3984 or www.reportlineweb.com/invitationhomes.
