Resource Manager

WHY YOU'LL LOVE THIS JOB
We believe that what a brand does is more important than what it says-we want you to help brands do amazing, unprecedented, wild things, creating experiences that people never forget.

WHY YOU'LL LOVE DOING IT AT MOMENTUM
Because the idea that a brand's action is more important than its rhetoric is the key to our entire approach. It is all about the experience and we can-hands down, bar-none-create that better than anyone else. That's not jargon or ego-it's truth. Experience creates the connections that lead to loyalty, advocacy and sales. So we imagine and create those things here, in what we call the total brand experience. And how we do it is with genius, dedication, strategic thinking and working together as collective groups. Before you get any ideas, it's important you know we're serious about taking care of each other here. So think on that. We work too closely not to have fun together. We work too smart not to make the world better. And we work too well not to continually push for more. Think on all that, too.

WHAT WE ARE LOOKING FOR
The Resource Manager is the nerve center of the creative and design departments - working with the team leads to determine who has the skillsets and bandwidth to take on projects, while partnering with the Director, Resource Management to support broader agency strategies. The ideal candidate has exceptional communication, problem-solving and organizational skills, with an understanding of finance fundamentals. They should be flexible enough to accommodate unforeseen circumstances, changing priorities, and new opportunities while still maintaining a focus on resource optimization.

• Partner with Creative, Design, Business Leadership, Project Management and Finance to ensure upcoming and on-going projects have the optimal talent assigned based on skillset, opportunity, capacity, and scope. Participate in new project kick-off meetings as needed.
• Actively participate in or lead weekly resourcing meetings while keeping tabs on resource gaps and working to follow-up and sort out discussions to resolve outstanding issues.
• Communicate assignments to team members and check in regularly to ensure that assignments are clear and being fulfilled. Identify and raise resourcing challenges to collaborate on solutions.
• Learn and embrace data-driven processes and insights, partnering with discipline leads and the Director, Resource Management to:
  • Input resourcing projections
  • Review and analyze projection dashboards to identify gaps and trends, in partnership with the Director, Resource Management
  • Review and analyze actual utilization dashboards to identify excess capacity to close resourcing gaps and identify staff burn trends
• Provide accurate and pro-active analysis of Resource department challenges and areas for growth, partnering with the Director, Resource Management on resolution.
• Work closely with Project leads (Project Management where applicable) to manage and input a rolling 4 - 6 week set of resourcing assignments and projections that feeds into a dashboard used to assess resourcing assignments by clients, disciplines, and individuals.
• Create and manage any additional schedules and trackers that will better assist and inform your inputs into the resourcing projection template.
• Collaborate with discipline leads to determine resource gaps that require freelance talent, recruit and manage discussions with freelancers on availabilities, project assignments, and negotiated rates - actively maintaining all necessary details in our freelance platform.
• Foster and maintain positive relationships with the freelance talent community, partnering with the Director, Resource Management to build and maintain a centralized database in our freelance platform to quickly and efficiently lean on freelance as needed.
• Promptly review and approve freelancers' timesheets and invoices in order to ensure that freelancers are paid in a timely manner.
• Work closely with the Director, Resource Management and HR / Finance / IT teams to ensure agency's standard operating procedures are followed throughout the on-boarding process of new staff & freelancers, and identify and resolve issues in a timely manner.
• Determine where processes can be improved upon and implemented through close collaboration with relevant departments and discipline leads, acting as change agent and ambassador for resourcing process across the network.
• Supporting Momentum's values
• All other duties as assigned

• 3-5 years experience in an operational, resource, project management, or a related field
• Having agency experience is preferred, but not required
• Well-developed abilities to impact and influence at various levels of the agency through building strong relationships
• Effective verbal & written communication skills, with an ability to adapt style for various audiences
• Possess a solution-oriented approach to problem solving, with the ability to perform well under pressure in response to changing priorities
• Highly organized individual who excels at time management and prioritization in a fast-paced environment
• Ability to handle sensitive situations, information and conversations with professionalism and confidentiality
• A passion to help and develop people - making yourself readily available to answer questions and offer support

At Momentum Worldwide, we value diversity and the uniqueness of all people. We thrive in an inclusive environment, and we recruit, hire and promote without regard to race, gender, age, color, gender identity, gender expression, sexual orientation, ethnic or national origin, citizenship, religion, sexual preference, military or veteran status, marital status, family status, physical or mental disability - or any other legally protected categories as set forth in the applicable state, federal or local laws. This policy applies to all aspects of employment including training, compensation, benefits and all other privileges of employment.

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