What are the responsibilities and job description for the COMMUNICATIONS TEAM LEADER position at Iredell Memorial Hospital Incorporated?
Description
The Communications Team Leader for PSAs and Guest Relations Representatives are responsible for overseeing the communication staff and their responsibilities, monitoring their performance, attendance and schedule. The Communication Team Leader is responsible for assisting the Supervisor and Assistant VP with patient concerns, meetings, scheduling and maintaining day to day operational needs for the department.
Schedule: 1st shift (40 hours a week)
Requirements
• Associates Degree in a related field required; Bachelor’s Degree preferred.
• Management/leadership experience preferred.
• Previous experience in switchboard communications with working knowledge of VOIP phone systems, monitoring alarms/codes preferred.
• Computer skills including knowledge of business software.
• Clerical experience preferred.
• Must have the ability to pay close attention to detail.
• Ability to multi-task
• Self-motivated
• Excellent Customer Service Skills
*Must possess full range of body motion to pass basic FIT test for position to include walking, kneeling, standing, pushing, pulling, bending, stooping, reaching and sitting for extended periods of time. Must be able to lift and carry up to 30 pounds.