What are the responsibilities and job description for the Desktop Support EUC L1 position at Iron Systems, Inc?
Responsibilities
- Responsible for delivering the onsite IT support & services for all assigned IT activities. As part of the local onsite IT support team, ensure the day-to-day IT operations availability at the site.
- Perform the on-site IT services and support.
- Perform the local IT infrastructure support
- Collaborate and engage with LoB on GITO IT-related matters.
- Provide User training and onboarding.
- Manage IT Equipment resources, including Meeting rooms and AV equipment
- Assist and collaborate in IT project implementation as assigned by the lead or IT Operations manager
- Multiple visits to remote or dispatched sites when applicable
- Execute assigned tickets, analyze, and liaise with incident managers & service providers to resolve issues.
- and manage problems within agreed timeframes, escalating issues requiring special attention.
- Collaborate with service providers & GITO global teams on assigned by Tier 1 tickets requiring physical presence and/or infrastructure services.
- Follow up on and ensure IT security incidents are resolved in a timely manner.
- Ensure the quality of the IT services in accordance with Novo Nordisk requirements.
- Confirm proper documentation of the services in relevant IT Tools (e.g. ServiceNow/ KCS)
Onsite -Desktop Support Technician
Ovation Workplace Services Inc. -
Donie, TX
