Tier 2 Technician

Tier 2 Technician (Cleveland, OH)

IT Voice is a leading provider of IT solutions, specializing in a wide range of services including network management, system administration, and technical support. Our team is dedicated to delivering top-notch service to our clients, guided by our core values: Focus on others, own it, work smart, and do the right thing. We prioritize the needs of our clients above all else, taking ownership of every task and approaching our work with efficiency and integrity. At IT Voice, we're committed to excellence in everything we do, ensuring that our clients receive the highest level of support and satisfaction.

Job Description:

As a Tier 2 Technician at IT Voice, you'll play a vital role in installing, maintaining, testing, and repairing systems and networks. Utilizing your expertise, you'll provide first & second-level technical support to customers, resolving problems, and ensuring seamless operation of IT initiatives.

Responsibilities:

• Uphold a strong commitment to customer service, ensuring client satisfaction by addressing their needs promptly and effectively.
• Perform general problem solving and assistance on diverse software applications and hardware systems for department users and/or the university community.
• Coordinate, maintain, and input applicable records such as network users, security, and tracking inventory levels of equipment and materials, ensuring accurate documentation and billing reconciliation.
• Participate in the review, evaluation, and recommendation of solutions relating to hardware and software acquisitions and/or network updates, contributing to the improvement of technological systems.
• Serve as a primary project member on technology projects with moderate scope and impact, providing guidance and integration of other staff work.
• Perform the installation, configuration, and maintenance of computers, workstations, and other related equipment and devices, ensuring their proper functioning.
• Conduct weekly site visits to clients in the field, offering on-site technical support and assistance as required.
• Stay updated with current technological developments and trends, maintaining currency of knowledge in the IT field.

Requirements:

• Minimum 3 years of experience in the IT field, demonstrating proficiency in system maintenance and troubleshooting.
• Working towards or achieved CompTIA and CompTIA Network certifications, showcasing your technical expertise.
• Ability to analyze and resolve IT problems efficiently, ensuring timely resolution of any issues.
• Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications, enabling you to address diverse challenges.
• Strong interpersonal and communication skills, allowing you to effectively interact with a diverse community and provide technical guidance.
• Passion for Technology
• Good driving record and ability to lift up to 70 pounds, facilitating weekly site visits and equipment maintenance.
• Commitment to achieving team goals, including weekly hours, utilization rates, and customer satisfaction targets.

Additional Information:

• Please provide an up-to-date resume
• This role is based in Cleveland, OH.
• We are also a Team – so if it would bother you to take out the trash one day, it’s probably best you don’t apply.

Goals:

• Ensure tickets are closed within 3 days of creation, maintaining a swift response to client needs.
• Team and personal development, including but not limited to acquisition of new certifications, growth in industry knowledge, and team building exercises; etc.

Job Type: Full-time

Salary: $50,000 - $55,0000

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Travel reimbursement
• Vision insurance
• Hybrid Opportunities

Schedule: Monday to Friday

Work Location:

• Cleveland, OH (On Site)

Company Website: www.itvoice.com

Salary : $50,000 - $550,000