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JOB SUMMARY
To provide financial, clerical, and administrative services to ensure efficient, timely and accurate payments of assigned accounts under his or her control.
KEY RESPONSIBILITIES
- Maintain accurate account information
- Maintain the AR Queue
- Provide guidelines and documentation for customer accounts
- Email collection statements to customers
- Make collection calls, receive, and respond to customers
- Prepare and send bulk billing statements
- Audit accounts for accuracy
- Correct billing discrepancies
- Key cash/credit card batches
- Perform other work-related duties as assigned
ROLE QUALIFICATIONS
EDUCATION & EXPERIENCE
REQUIRED
- High school diploma or equivalent required
- Two (2) years of related job experience preferred
- Must be detail oriented
- Able to interact comfortably with multiple levels of employees as well as external customers
- Must be team oriented
- Must be able to work in a fast-paced, change and deadline-oriented environment
- Must be proficient with Microsoft Excel, and have a workable knowledge of other Microsoft applications (MS Office, etc.)
- Must possess a professional demeanor
- Must be able to multi-task daily
PREFERRED
KEY COMPETENCIES
- Results-Oriented: ability to plan, schedule and organize professional schedule to achieve strategic goals within or ahead of established time frames
- Adaptability to Change: ability to be flexible and supportive, react swiftly to and able to positively and proactively assimilate change in rapid growth environment
- Interpersonal Communication: ability to choose a communication behavior that is both appropriate and effective for a given situation; the ability to understand and manage your own emotions, as well as recognize and influence the emotions of others
- Team Orientation and Collaboration: ability to successfully build and maintain collaborative relationships to work effectively together as a team through shared responsibility, respect, and empathy to complete a shared goal for a common good
- Accountability: ability to act with a clear sense of ownership; takes personal responsibility for decisions, actions, deliverables, and failures; establishes clear responsibilities and processes for monitoring work and measuring results; embraces experimentation, creativity, and positive change
- Cultural Competence: ability to understand and respect values, attitudes, beliefs, and mores of the member that differ across cultures, and to consider and respond appropriately to these differences in planning, implementing, and evaluating health programs and interventions.
WORKING CONDITIONS/EQUIPMENT USE
- Work is performed indoors in a typical office environment - not substantially exposed to adverse environmental conditions.
- Must be able to lift up to fifteen (15) pounds
- Frequent use of office machines to include telephone, computer, and printer
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