Night Billing Representative I

Job Title:

Night Billing Representative I

Department:

Finance

Country:

United States of America

State/Province:

Arkansas

City:

Lowell

Full/Part Time:

Full time

Job Summary:

Under close supervision, this position is responsible for a limited variety of administrative duties for functional groups involving compiling and arranging amounts owed from accessorial charges, processing and coding documents,  maintaining records and files, monitoring of detention events, and/or preparing invoices and record transactions. Routines are generally prescribed and supervision is readily available.

Job Description:

This role will be part of our Power Detention/Freight Handling team. Power Detention is when a shipper or receiver holds a driver over the contracted amount of time for loading or unloading of product. Freight Handling is when a shipper or receiver does not load, or unload product from trailers and we must hire an outside company to perform this service.  This type of service is called a “Lumper”.

We are a call center that provides payments to drivers for various fees related to trailer operations, such as loading, unloading, service penalty charges, or pallet swaps. We monitor task queues which provide detailed reported arrival and departure times at the shipper and receiver facilities and bill events that do not require authorization.

Shift Available:

• Thursday through Sunday 7 pm- 6 am

Key Responsibilities:

• Communicate with the internal and external stakeholders to collect documentation for invoicing, inputting, and processing transactions into billing systems
• Collaborate with internal stakeholders to address billing questions, escalate issues, & resolve basic problems
• Answer external customer billing questions and troubleshoot billing issues
• Understand contract implications and implement invoicing in compliance with customers needs
• Prepare billing information and verify any changes to support an accurate and efficient billing process
• Distribute/Track outgoing correspondence to external customers for return compliance and authorization
• Understand and executive administrative procedures, policies, and practices
• Billing specialists will sign into the teams call center queue where they will answer phone calls from drivers who need to pay an outside company(lumper) for a service, mostly to unload their trailer. 
• The specialist will follow the required validation process to ensure the driver is in the correct location before issuing payment. 
• They will stay signed into the phone queues throughout their entire shift unless they are on break or lunch.
• In between calls the specialists will work through the power detention queues to validate the events and follow each customer process for accurate billing. All specialists are given a daily goal of tasks to achieve.  

Qualifications:

Minimum Qualifications:

• 1 year or less experience in an administrative, business, or financial rolen&/OR demonstrated ability of the following skills through education, certifications, or other experiences-
• Ability to act professionally.
• Ability to be both flexible and adaptable.
• Ability to communicate effectively in verbal & written settings.
• Ability to pay attention to detail.
• Ability to quickly learn a new software system.
• Ability to prioritize & organize tasks.
• Proficient computer skills.

This position is not eligible for employment-based sponsorship.

Compensation:

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate.  This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits:

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education:

GED, High School

Work Experience:

Accounting/Payroll, Business Administration, Clerical/Administrative, Finance

Job Opening ID:

00563778 Night Billing Representative I (Open)

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

Salary : $32,900 - $41,700