What are the responsibilities and job description for the Dispatcher position at JDM Plumbing Specialist Inc.?
The Customer Service Representative works in a call center environment and answers incoming calls from customers to guide them through the billing process and answer any questions they may have. The ideal candidate will have experience in the telecommunications industry and be willing to work in a fast-paced environment.
Responsibilities:
- Answer phones and greet customers politely.
- Answer questions about products.
- Review accounts to ensure that all necessary documentation is available.
- Ensure that customer satisfaction is always a top priority.
- Verify that the correct information is provided to the company.
- Resolve customer issues by following established procedures.
- Act as a liaison between customers and other departments.
- Act as a resource for other employees who may have questions.
- Schedule appointments for clients.
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Benefits:
- 401(k) matching
- Health insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Supplemental Pay:
- Bonus pay
Experience:
- Dispatching: 1 year (Preferred)
Work Location: One location