Front Desk Data Entry and Administrative Support

Role Overview

We are seeking a qualified Front Desk Data Entry and Administrative Support Specialist to provide administrative and customer service support for a Transition Assistance Program office in Minot, North Dakota. This role requires a high level of professionalism, accuracy, and reliability while working with sensitive information and the general public.

The selected candidate must meet all qualification and suitability requirements outlined below.

Essential Duties and Responsibilities

Front Desk and Customer Interaction

• Greet visitors and answer incoming telephone calls in a professional and courteous manner
• Identify the nature of inquiries and direct customers to the appropriate staff or office
• Provide non technical information such as office procedures, appointment status, and general program information
• Maintain a professional public facing presence at all times

Data Entry and Records Management

• Accurately enter, update, and maintain customer data in government databases
• Ensure required forms and Statements of Understanding are completed and properly recorded
• Establish, maintain, purge, and dispose of records in accordance with federal records management requirements
• Serve as the primary records custodian for the office

Administrative Support

• Prepare, review, and proofread correspondence, reports, and administrative documents
• Maintain calendars, schedule appointments, and track suspense dates
• Prepare and consolidate time and attendance records
• Requisition office supplies and maintain administrative trackers

Office Automation and Systems Use

• Use Microsoft Word to draft and format correspondence and reports
• Use Microsoft Excel to enter, track, and retrieve data
• Use Microsoft Outlook for email, scheduling, and calendar management
• Use database systems to input and retrieve information
• Perform basic troubleshooting of office software issues

Required Qualifications

To be considered qualified, candidates must meet all of the following:

• Demonstrated experience performing administrative and clerical duties in an office environment
• Demonstrated experience providing front desk or customer service support
• Proficiency in Microsoft Word, Excel, Outlook, and basic database systems
• Strong written communication skills, including correct grammar, spelling, punctuation, and formatting
• Strong verbal communication skills and ability to interact professionally with the public
• Ability to accurately enter and manage data with a high level of attention to detail
• Ability to organize files, records, and administrative materials in accordance with established procedures
• Ability to follow written policies, desk guides, and standard operating procedures
• Ability to handle sensitive information with discretion and professionalism
• Ability to work independently with minimal supervision
• Ability to pass a background check and obtain required access credentials
• Availability to work onsite in Minot, North Dakota during standard business hours

Preferred Qualifications

• Prior experience supporting a government, military, or federal contractor office
• Familiarity with records management practices
• Experience with scheduling, suspense tracking, or administrative reporting
• Familiarity with government or military terminology

Dress and Professional Standards

Business casual attire is required. Employees must maintain a neat, well groomed, and professional appearance at all times.

Job Types: Full-time, Contract

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Work Location: In person

Salary : $20 - $22