What are the responsibilities and job description for the Service Advisor position at Jim Shorkey Family Auto Group?
Jim Shorkey Chevrolet in Murrysville is looking to hire a Service Advisor. We offer a competitive salary!
Applicants must be driven professionals with the ability to Motivate, Train, Develop, Communicate, and Grow a High-Volume Service Department.
Responsibilities:
* Ensure that customers receive prompt, courteous, and effective service
* Drive the sale of technicians time to meet department's sales forecast
* Keep customer informed on completion times, service expenses, and possible changes
* Ensure customer has a positive dealership experience while maintaining industry required survey scores.
* Clear communication with customers regarding the results of their multi-point vehicle inspection
*Ability to Confidently Communicate with Customers, Technicians, Parts advisors, and other staff
*Ability to be professional, confident, and collective on the phone
*Must keep up to date with Factory certification requirements
*Basic Computer Skills, with the ability and willingness to learn our system and process
Benefits:
Advancement Opportunity
Positive Work Environment
Medical, Dental, Vision, HSA/FSA, Life, and Disability Insurance
401K plan Match
Paid Vacation
No Sundays
Employee Discount
Company Issued Uniforms
Requirements
- Possess phone skills for both employee and customer interactions
- Have basic computer skills. Training will be provided for necessary programs.
- Be organized, professional and courteous
- Be committed to 100% customer satisfaction
- You must be able to explain repairs in simple terms to their customers, while also being able to understand technical jargon in order to effectively communicate with technicians.
- Bachelor's degree or multiple years of experience working in the automotive industry. This is because the role of the service advisor requires a comprehensive knowledge of automotive parts and engineering.
Job Type: Full-time
Pay: From $52,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Murrysville, PA 15668: Reliably commute or planning to relocate before starting work (Required)
License/Certification:
- Driver's License (Preferred)
Work Location: One location